Otto Motor
Headphoneus Supremus
Here are two photos and a video of the Smabat including repair gone wrong.Most likely a misalignment of the center pin / socket. There is a way to somewhat fix it (using a small forceps to slowly clamp down the center socket, which I have done on Shure SE215 a few years back) though I really won't recommend doing it yourself since you are covered by warranty.
Youtube Video for Samabat's engineering department:
The I tightened the MMCX connector in the earpiece with a small screwdriver and very carefully. I made zero difference, although it was visibly tighter. I then did it less cautiously and it broke off (2nd photo): now it is completley dead. In the end it did not make any difference: a $110 earbud that does not work is no good...says the reviewer.
That will be an interesting review of a dead earbud ...that's what I told Smabat.