santsant
100+ Head-Fier
- Joined
- Sep 16, 2009
- Posts
- 198
- Likes
- 67
Do you have any specific ultrasone contacts? I emailed them through info@ultrasone.com but dont get answered since may.I recently contacted them about getting replacement pads for my Ultrasone Edition 11 headphones. It took me about a week before they responded. They gave me a quote in US Dollars to ship to Florida, but then sent me an invoice in Euros. It took another couple of days to get a reply as to which was correct. In the end, they only go through PayPal for payment, with emailing you an invoice for the amount. They wanted $120 for the pads and another $40 for shipping to Florida. It is even more costly going through PayPal for payment since they do an upcharge from US Dollars to Euros before the final payment. In the end, I felt it was too costly. Unfortunately, it is not easy to find any replacement pads for Ultrasone headphones other than going through them.
Their website is horrible and customer service is archaic. Hard to believe that such a popular headphone company has such poor service for getting replacement parts.
From what ive tried, their website store cant seem to take orders from asia.