[RickInHouston]

Thank you.

 

[OldSkool]

My WA2 has been flawless for the last 8 years. However, my Schiit Mjolnir balanced amp exhibited a hum and crackling noise since day one. Turned out to be a noisy wi-fi router under my desk. Go figure.

Hope Woo gets you up and running soon.

 

[AnakChan]

I suggest that @RickInHouston’s issue be taken offline between himself & Woo Audio instead of further speculations (& potential accusations) here.

The conclusions can be shared here later.

 

[RickInHouston]

Take care.

 

[HiFiGuy528]

Waiting on a shipping address to send it in. Haven't gotten a response.

It has an hour ago... thank you for being patient.

Can the video posted be seen by others? Thoughts.

In the video, your WA2 is NOT using any of the tubes originally supplied with the amplifier. This could be the culprit of the noise but we won't know until we've tested your tubes. When it comes to troubleshooting for noises, it is important to use the tubes we supplied with the amplifier because they are tested to meet or exceeds our specifications for use on the amplifier. We cannot support or guarantee third-party tubes.

I am posting this to provide some clarity for other members reading about your concerns. We will work with you in private to arrange to inspect your WA2 and tubes.

 

[RickInHouston]

Be good.

 

[HiFiGuy528]

@RickInHouston I reply to all your emails within one hour. This is faster than the industry standard. Thank you for being patient.

 

[AnakChan]

Hi guys, whilst all this is like a whodunnit mystery movie, we probably don’t need this played out on the forums. May I recommend again please for this to be taken offline? The conclusion (days/weeks later) can be shared out here if no biases & agreement by parties.

edit: I’m really holding myself back from moderating/deleting posts.

 

[HiFiGuy528]

Update:

We inspected the WA2 + stock tubes Rick sent (no charge). We could not replicate the noises he experienced. Rick did not send us the tubes he used in the example video he shared here so we cannot test them. His amp and the stock tubes are very quiet with and without a source connected.

 

[AnakChan]

Thanks for the update @HiFiGuy528 . I gather the conversations have been had with Rick offline? And if Rick doesn't have any other questions, this concludes this matter. I'm glad it is resolved.

 

[RickInHouston]

All good. Woo gives the unit a 'perfect health' status. It is working as intended.

I've decided to sell. Anyone know of someone looking for a unit - 50% off - six hundred is a steal! PM me.

 

[flea22]

Found out what was wrong with my wa22, the transformer cooked it self, anyone else have any problems like this with woo?

 

[joseph69]

Had my WA6 for 5+yrs no issues,
Have my WA33 for almost 2yrs no issues.
Sorry to hear this, but at least you can buy another WA22 at 50% off offered right above you.

 

[flea22]

Had my WA6 for 5+yrs no issues,
Have my WA33 for almost 2yrs no issues.
Sorry to hear this, but at least you can buy another WA22 at 50% off offered right above you.

Think that's for a wa2 not 22, bummer.

I think I have been unlucky with woo amps had a wa7 tp have it's dac and led lights fail just after a year, my wa22 is about 2 and a half years old.

 

[u2u2]

WA6 - 5+ years old,
WA22 - 4+ years old,
WDS-1 - 4+ years old,
Excellent performance from all although the WA22 prefers a filtered power source. A very few tubes cause some hum on one amp or the other but not both. Solid products that just need clean power and a diet of good tubes. If I ever get a serious issue I think it will be more than worth the effort to work through it and return to enjoying these fantastic performers. Huge enjoyment return on my Woo investment.