Well, thanks to Penon Audio (aka bigbargainonline on eBay), my 6 month journey to get a properly functioning iHiFi 960 player has finally come to a very satisfying end. Back in February of this year, I purchased the modified iHiFi 960 on eBay from a vendor in China (the vendor known as "annie-audio"). I received my first player which was defective (bad battery) in late February, so I returned it to the vendor. I received the replacement player in late March and it too was defective (? defective amp) with horrible sound quality. I sent the second defective player back to the vendor, who claimed after 6 weeks he never received it in the mail, and he basically refused to help me. 8 weeks after sending the second player back to China, the vendor still denied receiving the player. So, I basically gave up and reluctantly accepted that I had lost the player for good. Surprisingly, about 1 month later (now in mid-June), the player showed up in my mailbox in Texas. Despite using exactly the same address (with vendor's phone number on the label) as on the first return, the package was marked as undeliverable by China Post due to "insufficient address". My gut feeling is that the vendor just refused to accept the player, but I guess I'll never really know for sure. In any event, I next emailed Xuelin to try to find out how to return the player to them for repair/replacement. Needless to say, I never heard back from the company. I next tried to email my original vendor and he never returned an answer either. I tried to get some local hifi shops to consider trying to fix the player, but they all refused. I then contacted eBay and Paypal for assistance, but got absolutely nowhere. At this point, I was ready to just put the defective player in my closet and forget all about my bad experience. The sound quality was so bad, that I couldn't force myself to listen to it. However, since February, I had ordered some headphones from bigbargainonline, so I was aware of his store. My last thought on the iHiFi 960 before I permanently stowed it away was to ask Penon Audio if he could supply me with the address to return the player directly to the company. To my surprise, he offered to ship the player to Xuelin for me. So I sent the player to him and he did the rest. Within about 3 weeks of sending the player in, Penon Audio received the repaired/replaced player and took the time to personally test it out for me. All he asked from me for all his time and effort to help me was to pay return postage... I did decide to buy 2 sets of headphones from him and I received all 3 items in the mail this past week. The player works perfectly and sounds great. So again, thanks to Penon Audio, I finally have the player I set out to get 6 months ago. It's such great comfort knowing that those of us who live outside of Hong Kong and China have an honest, helpful, hard-working, friend in Penon Audio. I thank him publicly here for all his assistance to me and wish him continued success with his outstanding business.