jdriver
Head-Fier
- Joined
- May 27, 2006
- Posts
- 83
- Likes
- 21
I sent mine back to China to have the wheel fixed and a relay issue. It cost me $60 for postage on my end but it was returned to me with no charge for the postage or the repair (it was slightly beyond warranty). It took nearly a month each way. I had an X5ii to keep me company so I didn't really care how long it took. I was surprised when it actually did arrive, it was in the flimsiest padded envelope wrapped in deflated bubble wrap. It had a little ding on one edge but nothing serious. The wheel is totally fixed and sits flatter on the unit than before.
Fiio also notified me when they received it and when they sent it out along with the tracking number. As far as I'm concerned Fiio is going above and beyond normal customer service and I truly appreciate it. I may sell the X5 now that it's fixed and I have the X5ii, or I may keep it as a spare. I don't hear a huge difference between them, my ears aren't so golden any more.
Fiio also notified me when they received it and when they sent it out along with the tracking number. As far as I'm concerned Fiio is going above and beyond normal customer service and I truly appreciate it. I may sell the X5 now that it's fixed and I have the X5ii, or I may keep it as a spare. I don't hear a huge difference between them, my ears aren't so golden any more.