AmericanSpirit
Member of the Trade: Night Oblivion
KZ knows very little about word of mouth and marketing, and most importantly ”customer / user experience”, a smarter company like Sony and established brand do care the UX very much, even to smaller company with less than 1,000 employees such as Moondrop.Yup, I don't get why KZ Global (was told that it's not an official KZ store) refuse to just replace it or give me a refund. They're THAT cheap and greedy. They don't give af about customer service / satisfaction / retention at all, just taking consumers' money. However, I also place blame on KZ, since it's their shoddy QC that caused the problem in the first place...
Now HBB is on Facebook, not happy with KZ changing the tuning of the new PR2s being manufactured differently compared to the first few thousand sets. KZ changed the tuning to have a lot more treble, very different from what HBB wanted. How can KZ call the PR2 a collab if they're changing the tuning after they already baited customers with HBB's tuning during the initial launch? They should take HBB's name off the product now, but KZ claims they haven't changed the tuning, even though feedback and measurements say differently.
In the end, KZ is too shady and have bad QC for me to ever support them with my money. I'm going to keep badmouthing them until they show massive improvements. Sadly, I doubt they care about their customers at all and will keep f'n up, as well as give the chi-fi industry a bad reputation.
KZ shall pay more attention in maintaining user base, rather than keeping “slash-and-burn” approach that they are taking right now.
Chinese market has hundred millions of potential customers, so that slash-and-burn worked until the best they could grown, now I see they’ve reached to their limit and is running behind in competitions these days .