[russell finch]

Today my X5 has gone a bit kaput. First I noticed that my OTG storage stopped working, and then I realised that when I tried to connect it to my PC, the PC didn't recognise the X5 either. The PC charges it but doesn't recognise it as a drive. It's definitely in the correct USB mode, I tried to reinstall the firmware (and tried an old firmware too) and used the reset button,  but nothing has helped.
 
Anyone got any ideas?

 

[x RELIC x]

Today my X5 has gone a bit kaput. First I noticed that my OTG storage stopped working, and then I realised that when I tried to connect it to my PC, the PC didn't recognise the X5 either. The PC charges it but doesn't recognise it as a drive. It's definitely in the correct USB mode, I tried to reinstall the firmware (and tried an old firmware too) and used the reset button,  but nothing has helped.

Anyone got any ideas?

Built in self destruct forcing you to buy the X5 II. :tongue_smile:

Just kidding. Sorry to hear. Have you tried a software factory reset?

 

[NawiLlih]

Today my X5 has gone a bit kaput. First I noticed that my OTG storage stopped working, and then I realised that when I tried to connect it to my PC, the PC didn't recognise the X5 either. The PC charges it but doesn't recognise it as a drive. It's definitely in the correct USB mode, I tried to reinstall the firmware (and tried an old firmware too) and used the reset button,  but nothing has helped.

Anyone got any ideas?

Does the X5 need PC drivers? I wouldn't know because I only use mine as a portable - if it does, have you tried updating them?

 

[russell finch]

Built in self destruct forcing you to buy the X5 II. :tongue_smile:

Just kidding. Sorry to hear. Have you tried a software factory reset?

 

[russell finch]

Yes i did the reset with the pin on the top of the x5, i reset to factory defaults on the setup menu. It has been working great for 6 months or so, so i dont think it's missing anything, its just something to do with the usb connection which has gone wrong.cant tell ifits a hardware or software issue.

 

[Dobrescu George]

Yes i did the reset with the pin on the top of the x5, i reset to factory defaults on the setup menu. It has been working great for 6 months or so, so i dont think it's missing anything, its just something to do with the usb connection which has gone wrong.cant tell ifits a hardware or software issue.

What do you remember doing differently before this happened?

 

[Chris J]

Yes i did the reset with the pin on the top of the x5, i reset to factory defaults on the setup menu. It has been working great for 6 months or so, so i dont think it's missing anything, its just something to do with the usb connection which has gone wrong.cant tell ifits a hardware or software issue.

Sorry it's not working out right now.
I hope it's still under warranty?

 

[JaZZ]

Have you tried a different cable?

 

[elwappo99]

  Have you tried a different cable?

 
Try a different cable or a different usb port or a different computer. Does it still work on it's own? Just not connecting?

 

[mikaelmark]

   
Try a different cable or a different usb port or a different computer. Does it still work on it's own? Just not connecting?

How picky is X5 with USB cables? FiiO recommend using their included Micro USB cable, but as there are several different Micro USB on the market fitting several mobile phones, I assume some may work to charge but maybe not to transfer data!? Is it possible to crash/ruin an item if using wroing cable?

 

[Dobrescu George]

  How picky is X5 with USB cables? FiiO recommend using their included Micro USB cable, but as there are several different Micro USB on the market fitting several mobile phones, I assume some may work to charge but maybe not to transfer data!? Is it possible to crash/ruin an item if using wroing cable?

not. Usually most cables should be compatbile between devices. Even if this is true, every producer recommends using a device with the cable it came with.
 
It is possible that a certain cable is broken and this is why it is creating problems. Like having a single pin broken and not be detected broken by other devices or so. 

 

[byasini]

I really can't live without my x5 anymore!
I even buy a se846 for it!

But I have problem with playlist. How can I change music orders in a playlist. I am curently on fw 2.5.

I really appreciate any helps.

 

[Dobrescu George]

I really can't live without my x5 anymore!
I even buy a se846 for it!

But I have problem with playlist. How can I change music orders in a playlist. I am curently on fw 2.5.

I really appreciate any helps.

If you want to re-order the playlist, you can do this when you connect your x5 to your computer.
 
If you want to shuffle, or repeat or something similar, you can use the left top button. 

 

[russell finch]

   
Try a different cable or a different usb port or a different computer. Does it still work on it's own? Just not connecting?

Have tried different cables and different ports on different computers, but the X5 doesn't get recognised at all. The fact that the X5 doesn't recognise my OTG drive either (and I tried different cables there too) suggests it's something wrong with the X5's USB connection. It's not firmware as I have reinstalled 2.4 and gone back to 2.5 without any difference. The SSD I use on the OTG connection connects to the PC with no issues. Don't think I did anything out of the ordinary to make it go wrong.

 

[elwappo99]

 

   
Try a different cable or a different usb port or a different computer. Does it still work on it's own? Just not connecting?

How picky is X5 with USB cables? FiiO recommend using their included Micro USB cable, but as there are several different Micro USB on the market fitting several mobile phones, I assume some may work to charge but maybe not to transfer data!? Is it possible to crash/ruin an item if using wroing cable?

 
 
Fiio made it seem like a big deal to use their original, but I've got a ton of microusb cables and can't think of any issues using a different one. 

 

   
Try a different cable or a different usb port or a different computer. Does it still work on it's own? Just not connecting?

Have tried different cables and different ports on different computers, but the X5 doesn't get recognised at all. The fact that the X5 doesn't recognise my OTG drive either (and I tried different cables there too) suggests it's something wrong with the X5's USB connection. It's not firmware as I have reinstalled 2.4 and gone back to 2.5 without any difference. The SSD I use on the OTG connection connects to the PC with no issues. Don't think I did anything out of the ordinary to make it go wrong.

 
Ouch! Aside from those possibilities it sounds like the microusb port isn't working 

 bummer