RCracer777
100+ Head-Fier
In case you didn't look, I live in the EU, not 'murica. I barely know any laws from the US as they don't matter to me in my daily life. I can only comment on what is the proces is here and I doubt you know any laws from NL. Like I said I don't know everything about warranty processes but in case you're interested, I'll give a simple explanation how it works in NL.
Over here you have the store warranty (or return window), min. 14 days, and the manufacturer warranty, min. 1 year, but this manufacturer warranty is dependent on the type of product. The store warranty is shorter (normally 30 days but some do offer up to 6 months) that the manufacturer warranty (normally 2 to 3 years) and as long as you're within the store's warranty period, you have to go through the store. After that period you can go with either the store or manufacturer but they can still tell you to go through the store or visa versa.
OP states it broke after only a week which would in my case mean he/she has to go through the store for it. No misinformation there, just a different viewpoint due to processes and rules as I'm in a different country. Even though some believe it to be (not you, others I've met elsewhere), the US isn't the whole world y'know.
The Apos transferable warranty is as it states, it allows the manufacturers warranty to be transferred if one sells it to a third party within a year of purchase. The terms of the warranty are still that of the manufacturers, in this case Moondrop. But it does seem to restrict the first year warranty of going through Apos.
You're right, I probably should have said most. I don't deal with the kilo buck segment so I don't know their terms. When ones pays that much I would expect a better warranty, it's not a smal price to pay and better services such as improved warranty should be part of the price. This is probably also heavily influenced by the country the're based in, US and Canada vs China.
For some reason the "warranty terms" links are indeed broken on the Moondrop site which is curious. That said, warranty terms are almost always included in the box, I believe they have to be by law in a lot of places. So OP should have one. And like I stated the moment you buy anything, you've accepted their terms, whether you've read them or not doesn't matter. Be honest, nobody reads the TOS, warranty or manual until they need it. No need to check a box either as the sales contract is the binding contract in this case. (https://apos.audio/pages/terms-of-service)
But in case of Moondrop's terms of warranty. Here you go, the warranty terms as included in the box of the Kato (bought in late 2022).
I think this fairly clearly states that damage this unit has and the way it was caused makes it fall outside of the scope of the warranty.
And no, US laws don't matter in this case as Moondrop is a China based company and therefore doesn't have to follow US law for this.
But yes, I do agree this is a very restrictive warranty. Especially for a company that has such a good reputation. This might even be worse than KZ's
.Thanks capt' obvious, didn't think I'd have to spell it out for you. That's why I use "likely" and "in my opinion", I don't have all the info as very little info is provided. Unless you're there when it happend or have a verified video or timeline, nobody (other than OP) has enough info to say for certain what happend and everything anyone, including you, says about this is pure speculation.
There is nothing wrong with speculations either and them being helpful is a matter of opinion. Just because one disagrees with an opinion, doesn't make it a wrong opinion.
There are multiple tiers to design flaws. There are design flaws that create a unintentional weak point, but don't prevent normal use of the product. Like how Moondrop's resin IEM's are known to have a weaker mounting of the socket, which is the case here. Again, swapping cables is not considered normal use for a IEM in a lot of cases.
And then there are design flaws that prevent proper function (it worked fine before the removal of the cable) or are downright dangerous to the user. This is what warranty is for, the former is an annoyance but not necessarily under warranty and is indeed excluded in this particular one.
You've had your say, I've had my say. Let's leave it at this and agree to disagree. I don't want to take over this thread, that's why I use spoilers.
Either way I do hope, like the others here, that OP gets a favorable outcome in this case. I just fear he won't and explained why.
Just because I occasionally play devils advocate, it doesn't mean I agree with what is happening.
