So ....wanted to share my experience with Beyer's Customer Service
I bought a rare 880 Pro- 600 around one month ago , the condition was pristine except the deteriorated velours and headband , I assume the previous owner might have been pressing the pads constantly while listening , I have seen some Audio Engineers do that , its stupid that they don't know that cutting the airspace will change the sound but such is the way of the world , any ways I contacted Beyer , they were kind enough to reply within 24 hours giving me details of Beyer's "Indian Head Office" , I contacted them and asked if I could get a pair of EarPads and Headband ....the reply was rather unsettling , they didn't have any spares in stock , they were going to import spares in May
I requested them if I could special order the required spares , to my surprise they arranged all the spares they were going to import in May + My spares to ship next week but they had another surprise for me , they decided to send me my spares on their own dime
So.....yeah it took a long time to go through shipping and customs but it was all worth it in the end
Beyer being a relatively small company with this attitude is doing business in the right way , I wish more and more companies showed this kind of gesture .....the greatest example being HiFiMAN who basically repudiated me when I needed help ...So if any Beyer representative happens to read this "You guys rock !"
