[HeroicPenguin]

Quote:

Argh, I had forgotten hearing about that...sucks as my main use is for commuting, which involves a lot of clothes ruffling against cables...BUT didn't he say his new wire should help reduce microphonics?

 
Not sure about the new ones. It's a shame too, because they sound great with the cables, but the microphonics kills it for many uses. The Null Audio Arete is also at a similar cost.

 

[Spaz115]

Hi guys,
 
I've got a dilemma here :/
I purchased some TF10's today at a local store in Hong Kong... warranty included.
They included in a replacement cable for free with a mic, so I decided to change the cable as the stock cables memory wire is horrible. After replacing one earpiece successfully, once I started pulling on the second one the whole plug assembly fell apart and one of the cables that connects to the pins of the earphone broke off. I'm wondering if any of you guys know if the warranty will cover this......as I believe it is a faulty product since I followed the Logitech Instructions on the Logitech website :/
 
Any help?
Quite worried about this as I am EXTREMELY short on money right now, and I was saving up for these for ages...

 

[bowei006]

Quote:

Hi guys,
 
I've got a dilemma here :/
I purchased some TF10's today at a local store in Hong Kong... warranty included.
They included in a replacement cable for free with a mic, so I decided to change the cable as the stock cables memory wire is horrible. After replacing one earpiece successfully, once I started pulling on the second one the whole plug assembly fell apart and one of the cables that connects to the pins of the earphone broke off. I'm wondering if any of you guys know if the warranty will cover this......as I believe it is a faulty product since I followed the Logitech Instructions on the Logitech website :/
 
Any help?
Quite worried about this as I am EXTREMELY short on money right now, and I was saving up for these for ages...

Call the HK store and tell them the product was defective as all instructions were followed to do an expected cable swap. And thus since it fell apart, the product was thus defective from factory as normal operational procedures were followed.

 

[Nikoras]

Quote:

Hi guys,
 
I've got a dilemma here :/
I purchased some TF10's today at a local store in Hong Kong... warranty included.
They included in a replacement cable for free with a mic, so I decided to change the cable as the stock cables memory wire is horrible. After replacing one earpiece successfully, once I started pulling on the second one the whole plug assembly fell apart and one of the cables that connects to the pins of the earphone broke off. I'm wondering if any of you guys know if the warranty will cover this......as I believe it is a faulty product since I followed the Logitech Instructions on the Logitech website :/
 
Any help?
Quite worried about this as I am EXTREMELY short on money right now, and I was saving up for these for ages...

Logitech has a reputation for  being good about replacements I wouldn't worry about it.

 

[Techno Kid]

Yeah that would be covered in the warranty I believe.

 

[Gilly87]

Yeah I've had an ad up looking for an Arete for a while now...think I'm going to go with Chris when he gets new stuff, though.
Quote:

 
Not sure about the new ones. It's a shame too, because they sound great with the cables, but the microphonics kills it for many uses. The Null Audio Arete is also at a similar cost.

 

[bowei006]

Ok what is happening?
 
My right TF10 has a lower sound and volume and no bass whenever I start using it. So driver deficency? NOPE! The problem is somehow fixed by removing the tips and putting it back it!! I had Complys on there, put on red giants and bam working again. I come back a few hours later...same problem! I put them in every way, check the tip to see if it's blocking anything, and thought why not. So I took the right tip off, put it back on.....and What? It works perfectly...this happened EXACTLy all 3 times i did it be it removing complys or red giants.......

 

[dosley01]

Sounds like the Comply's might be closing up?  Maybe try some silicone tips and see if it keeps happening.

 

[bowei006]

Quote:

Sounds like the Comply's might be closing up?  Maybe try some silicone tips and see if it keeps happening.

I did..same thing.... A quick pull and put back in and voila. And no, not 100% my ears although my right ear has weirdness with tips, I fit it in every way, before pulling it off and on..and voila..bam.no problems until I stop using for a few hours!!! 

 

[eke2k6]

I did..same thing.... A quick pull and put back in and voila. And no, not 100% my ears although my right ear has weirdness with tips, I fit it in every way, before pulling it off and on..and voila..bam.no problems until I stop using for a few hours!!! 

Maye you have a sensitivity to vacuum sealed iems. I remember having that problem with several sealed iems. I resolved my issue with comply ts series tips.

 

[bowei006]

Quote:

Maye you have a sensitivity to vacuum sealed iems. I remember having that problem with several sealed iems. I resolved my issue with comply ts series tips.

TS really? I'll see how those work

 

[JarryS88]

just bought some along with some TX500 comply foams.
 
now the long wait of 8-16 business days shipping

 

[Spaz115]

If I want to get a replacement I should contact the local store, not Logitech, right? 

 

[H20Fidelity]

If I want to get a replacement I should contact the local store, not Logitech, right? 

You can try. My guess is the local store will tell you - you need to go through logitech for warranty.

Depends on logitechs policy really.

 

[Spaz115]

Just called them, they said that it would normally charge a fee for repairs, but since I bought it yesterday they might make an exception.. :S Is this normal?