[bowei006]

 

 
Just wondering, how does Fiio's warranty work again?

 
Last I checked, 
 
You must first purchase from authorized dealer to get warranty. This was in their previous warranty statement. They have since replaced it. Not sure if this holds sure or not
http://fiio.net/aid/warranty.aspx
 
New ones i here.
 
I've spoken to FiiO about warranty in the past. Their unofficial policy is that they will try to help you to the best of their ability. They are known for helping people even those that didn't buy from authorized, those that bought fakes, and in shipping out free DIY replacement parts and accessories.

 

[darkarn]

   
+1
I think I bought mine a week ago.

 
Hopefully I can join in soon
 

   
Last I checked, 
 
You must first purchase from authorized dealer to get warranty. This was in their previous warranty statement. They have since replaced it. Not sure if this holds sure or not
http://fiio.net/aid/warranty.aspx
 
New ones i here.
 
I've spoken to FiiO about warranty in the past. Their unofficial policy is that they will try to help you to the best of their ability. They are known for helping people even those that didn't buy from authorized, those that bought fakes, and in shipping out free DIY replacement parts and accessories.

 
Thanks man, that was why I decided to just stick with local shops and hope that they are throwing in good deals too (none for X3 so far)

 

[z7nz]

   
Hopefully I can join in soon
 
 
Thanks man, that was why I decided to just stick with local shops and hope that they are throwing in good deals too (none for X3 so far)

http://www.head-fi.org/t/692063/the-deals-thread-iv-read-the-first-post/135#post_10018122
They're an authorized dealer. Cheers! 

 

[KetchupNinja]

I couldn't pass up that deal.  The moment I found out that I can use it as a DAC/Amp for my laptop, I was sold. 

 

[chrismckay]

  I had a little trouble with this firmware update as well, no trouble with any of the previous ones, but i finally got it. Make sure that the only thing on the card from the download is the firmware update file only, plus whatever music files are already on there because yes, you can have music files on the card and still do a firmware update. What I'm talking about is the other things that come on the firmware download like the USB DAC stuff. I think there are five different things in total in the zip file. Unzip the file and transfer only the firmware upgrade to your card which should be the last of the five things on the list.That should work.

Thank you very much, this worked perfectly first time....

 

[darkarn]

  http://www.head-fi.org/t/692063/the-deals-thread-iv-read-the-first-post/135#post_10018122
They're an authorized dealer. Cheers! 

 
They are not local though 

 

[Joe Bloggs]

So I still have that popping problem that was supposedly fixed, according to FW 2.1. I thought that maybe I have an improper computer configuration. So I tried looking around this thread:
http://www.head-fi.org/t/638448/serious-popping-clicking-with-usb-dac/

I took out all of my other USB devices, changed/removed drivers, disabling Aero...and none of it worked. I'm at a loss of what to do here. This popping only happens in USB DAC mode. So it's not an issue with my IEM's. I don't know what to change. I'm going back to using my Headroom Desktop Amp. The X3 DAC sounds good, but I'm constantly in an paranoid mode thinking to myself, "Is it going to pop? Did I finally fix it?!" Any plans from Fiio to optimize the USB DAC mode further? I'd rather not spend all weekend trying to fix this.

Try looking at results from LatencyMon as well? Also might be a conflict with antivirus programs.

 

[Unfie]

Try looking at results from LatencyMon as well? Also might be a conflict with antivirus programs.

 
I'm not sure if this is how LatencyMon is supposed to be run, but I started it and kept it running while I played music. It started off fine at first, but then I got the following results:
 
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. 
LatencyMon has been analyzing your system for  0:04:42  (h:mm:ss) on all processors.

_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        UNFIE-PC
OS version:                                           Windows 7 Service Pack 1, 6.1, build: 7601 (x64)
Hardware:                                             OEM,  EVGA , 132-BL-E758
CPU:                                                  GenuineIntel Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
Logical processors:                                   8
Processor groups:                                     1
RAM:                                                  6135 MB total

_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed:                                   3331.0 MHz
Measured CPU speed:                                   3891.0 MHz (approx.)
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs):   5445.491150
Average measured interrupt to process latency (µs):   1.690879
Highest measured interrupt to DPC latency (µs):       288.901777
Average measured interrupt to DPC latency (µs):       0.587705

_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs):              163.842690
Driver with highest ISR routine execution time:       ataport.SYS - ATAPI Driver Extension, Microsoft Corporation
Highest reported total ISR routine time (%):          0.058157
Driver with highest ISR total time:                   ataport.SYS - ATAPI Driver Extension, Microsoft Corporation
Total time spent in ISRs (%)                          0.100407
ISR count (execution time <250 µs):                   603725
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-999 µs):                0
ISR count (execution time 1000-1999 µs):              0
ISR count (execution time 2000-3999 µs):              0
ISR count (execution time >=4000 µs):                 0

_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs):              424.830681
Driver with highest DPC routine execution time:       ataport.SYS - ATAPI Driver Extension, Microsoft Corporation
Highest reported total DPC routine time (%):          0.682922
Driver with highest DPC total execution time:         USBPORT.SYS - USB 1.1 & 2.0 Port Driver, Microsoft Corporation
Total time spent in DPCs (%)                          0.802749
DPC count (execution time <250 µs):                   2953467
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-999 µs):                19
DPC count (execution time 1000-1999 µs):              0
DPC count (execution time 2000-3999 µs):              0
DPC count (execution time >=4000 µs):                 0

_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
Process with highest pagefault count:                 svchost.exe
Total number of hard pagefaults                       18475
Hard pagefault count of hardest hit process:          9329
Highest hard pagefault resolution time (µs):          9205242.099970
Total time spent in hard pagefaults (%):              0.734981
Number of processes hit:                              19

_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       5.893751
CPU 0 ISR highest execution time (µs):                97.888922
CPU 0 ISR total execution time (s):                   0.310666
CPU 0 ISR count:                                      320010
CPU 0 DPC highest execution time (µs):                292.216151
CPU 0 DPC total execution time (s):                   2.859036
CPU 0 DPC count:                                      1884959
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       1.707439
CPU 1 ISR highest execution time (µs):                14.546082
CPU 1 ISR total execution time (s):                   0.010370
CPU 1 ISR count:                                      3135
CPU 1 DPC highest execution time (µs):                54.785050
CPU 1 DPC total execution time (s):                   0.342869
CPU 1 DPC count:                                      145179
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       2.388928
CPU 2 ISR highest execution time (µs):                163.842690
CPU 2 ISR total execution time (s):                   1.142143
CPU 2 ISR count:                                      53182
CPU 2 DPC highest execution time (µs):                424.830681
CPU 2 DPC total execution time (s):                   0.419953
CPU 2 DPC count:                                      115415
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       15.541179
CPU 3 ISR highest execution time (µs):                34.646352
CPU 3 ISR total execution time (s):                   0.557189
CPU 3 ISR count:                                      141302
CPU 3 DPC highest execution time (µs):                217.717802
CPU 3 DPC total execution time (s):                   14.256233
CPU 3 DPC count:                                      639716
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s):                       0.628969
CPU 4 ISR highest execution time (µs):                0.0
CPU 4 ISR total execution time (s):                   0.0
CPU 4 ISR count:                                      0
CPU 4 DPC highest execution time (µs):                221.957070
CPU 4 DPC total execution time (s):                   0.102932
CPU 4 DPC count:                                      57535
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s):                       0.944207
CPU 5 ISR highest execution time (µs):                27.878115
CPU 5 ISR total execution time (s):                   0.252244
CPU 5 ISR count:                                      86096
CPU 5 DPC highest execution time (µs):                63.667667
CPU 5 DPC total execution time (s):                   0.024598
CPU 5 DPC count:                                      29396
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s):                       1.153449
CPU 6 ISR highest execution time (µs):                0.0
CPU 6 ISR total execution time (s):                   0.0
CPU 6 ISR count:                                      0
CPU 6 DPC highest execution time (µs):                182.453918
CPU 6 DPC total execution time (s):                   0.147580
CPU 6 DPC count:                                      75175
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s):                       0.888916
CPU 7 ISR highest execution time (µs):                0.0
CPU 7 ISR total execution time (s):                   0.0
CPU 7 ISR count:                                      0
CPU 7 DPC highest execution time (µs):                92.637346
CPU 7 DPC total execution time (s):                   0.016164
CPU 7 DPC count:                                      6111
_________________________________________________________________________________________________________
 
I already have the latest BIOS version. I don't think uninstalling Microsoft Security Essentials is going to fix this. So I'll try looking around Control Panel and BIOS settings to see if I can change some settings to fix this.

 

[Bla4444]

My x3 has arrived, it sounds fantastic. Thanks for the advices!

 

[HWTest]

   
I'm not sure if this is how LatencyMon is supposed to be run, but I started it and kept it running while I played music. It started off fine at first, but then I got the following results:
  I already have the latest BIOS version. I don't think uninstalling Microsoft Security Essentials is going to fix this. So I'll try looking around Control Panel and BIOS settings to see if I can change some settings to fix this.

 
Check if your HDD controllers are running in AHCI mode.

 

[Unfie]

   
Check if your HDD controllers are running in AHCI mode.

They are. Is that bad? I think I set it to that a while back so that my SSD could run optimally or something like that.

 

[Kamakahah]

Trying to figure out and resolve dpc latency can be an uber PITA. Lots of possibilities ti what is causing the issue. Make a check list and go 1 by 1. You might even give up in the end. Good luck. If you do figure it out, be sure to come back with a detailed explanation so others with similar issues can try their luck.

 

[HWTest]

  They are. Is that bad? I think I set it to that a while back so that my SSD could run optimally or something like that.

On the contrary, it is good. IDE mode would be bad.
Are your music files on an internal HDD/SSD?

 

[darkarn]

   
I'm not sure if this is how LatencyMon is supposed to be run, but I started it and kept it running while I played music. It started off fine at first, but then I got the following results:
 
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. 
LatencyMon has been analyzing your system for  0:04:42  (h:mm:ss) on all processors.

_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        UNFIE-PC
OS version:                                           Windows 7 Service Pack 1, 6.1, build: 7601 (x64)
Hardware:                                             OEM,  EVGA , 132-BL-E758
CPU:                                                  GenuineIntel Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
Logical processors:                                   8
Processor groups:                                     1
RAM:                                                  6135 MB total

_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed:                                   3331.0 MHz
Measured CPU speed:                                   3891.0 MHz (approx.)
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs):   5445.491150
Average measured interrupt to process latency (µs):   1.690879
Highest measured interrupt to DPC latency (µs):       288.901777
Average measured interrupt to DPC latency (µs):       0.587705

_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs):              163.842690
Driver with highest ISR routine execution time:       ataport.SYS - ATAPI Driver Extension, Microsoft Corporation
Highest reported total ISR routine time (%):          0.058157
Driver with highest ISR total time:                   ataport.SYS - ATAPI Driver Extension, Microsoft Corporation
Total time spent in ISRs (%)                          0.100407
ISR count (execution time <250 µs):                   603725
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-999 µs):                0
ISR count (execution time 1000-1999 µs):              0
ISR count (execution time 2000-3999 µs):              0
ISR count (execution time >=4000 µs):                 0

_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs):              424.830681
Driver with highest DPC routine execution time:       ataport.SYS - ATAPI Driver Extension, Microsoft Corporation
Highest reported total DPC routine time (%):          0.682922
Driver with highest DPC total execution time:         USBPORT.SYS - USB 1.1 & 2.0 Port Driver, Microsoft Corporation
Total time spent in DPCs (%)                          0.802749
DPC count (execution time <250 µs):                   2953467
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-999 µs):                19
DPC count (execution time 1000-1999 µs):              0
DPC count (execution time 2000-3999 µs):              0
DPC count (execution time >=4000 µs):                 0

_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
Process with highest pagefault count:                 svchost.exe
Total number of hard pagefaults                       18475
Hard pagefault count of hardest hit process:          9329
Highest hard pagefault resolution time (µs):          9205242.099970
Total time spent in hard pagefaults (%):              0.734981
Number of processes hit:                              19

_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       5.893751
CPU 0 ISR highest execution time (µs):                97.888922
CPU 0 ISR total execution time (s):                   0.310666
CPU 0 ISR count:                                      320010
CPU 0 DPC highest execution time (µs):                292.216151
CPU 0 DPC total execution time (s):                   2.859036
CPU 0 DPC count:                                      1884959
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       1.707439
CPU 1 ISR highest execution time (µs):                14.546082
CPU 1 ISR total execution time (s):                   0.010370
CPU 1 ISR count:                                      3135
CPU 1 DPC highest execution time (µs):                54.785050
CPU 1 DPC total execution time (s):                   0.342869
CPU 1 DPC count:                                      145179
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       2.388928
CPU 2 ISR highest execution time (µs):                163.842690
CPU 2 ISR total execution time (s):                   1.142143
CPU 2 ISR count:                                      53182
CPU 2 DPC highest execution time (µs):                424.830681
CPU 2 DPC total execution time (s):                   0.419953
CPU 2 DPC count:                                      115415
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       15.541179
CPU 3 ISR highest execution time (µs):                34.646352
CPU 3 ISR total execution time (s):                   0.557189
CPU 3 ISR count:                                      141302
CPU 3 DPC highest execution time (µs):                217.717802
CPU 3 DPC total execution time (s):                   14.256233
CPU 3 DPC count:                                      639716
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s):                       0.628969
CPU 4 ISR highest execution time (µs):                0.0
CPU 4 ISR total execution time (s):                   0.0
CPU 4 ISR count:                                      0
CPU 4 DPC highest execution time (µs):                221.957070
CPU 4 DPC total execution time (s):                   0.102932
CPU 4 DPC count:                                      57535
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s):                       0.944207
CPU 5 ISR highest execution time (µs):                27.878115
CPU 5 ISR total execution time (s):                   0.252244
CPU 5 ISR count:                                      86096
CPU 5 DPC highest execution time (µs):                63.667667
CPU 5 DPC total execution time (s):                   0.024598
CPU 5 DPC count:                                      29396
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s):                       1.153449
CPU 6 ISR highest execution time (µs):                0.0
CPU 6 ISR total execution time (s):                   0.0
CPU 6 ISR count:                                      0
CPU 6 DPC highest execution time (µs):                182.453918
CPU 6 DPC total execution time (s):                   0.147580
CPU 6 DPC count:                                      75175
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s):                       0.888916
CPU 7 ISR highest execution time (µs):                0.0
CPU 7 ISR total execution time (s):                   0.0
CPU 7 ISR count:                                      0
CPU 7 DPC highest execution time (µs):                92.637346
CPU 7 DPC total execution time (s):                   0.016164
CPU 7 DPC count:                                      6111
_________________________________________________________________________________________________________
 
I already have the latest BIOS version. I don't think uninstalling Microsoft Security Essentials is going to fix this. So I'll try looking around Control Panel and BIOS settings to see if I can change some settings to fix this.

 
You might want to post your computer's specs; might help in narrowing down the causes for such latency issues

 

[Unfie]

  On the contrary, it is good. IDE mode would be bad.
Are your music files on an internal HDD/SSD?

 
My OS is running on an internal SSD and my files are on a separate HDD. I don't know if this is of any concern, but I have my SSD running on this card:
 
http://www.amazon.com/gp/product/B005B0A6ZS/
 
My motherboard doesn't come with SATAIII so I got that. I don't think it's able to run at full SATAIII speeds, but it's able to run faster than direct motherboard connection.