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Questyle has had people post here on head-fi say they are working on QP1R firmware to address battery charging issues, and that they want to make sure they get the new firmware right before releasing it. Yes it is frustrating waiting so long, but rather wait for next firmware version to be right rather than have a half-baked firmware release.
Add the much improved UI and scroll wheel to all of the above : my reasons for ordering one !
Questyle has had people post here on head-fi say they are working on QP1R firmware to address battery charging issues, and that they want to make sure they get the new firmware right before releasing it. Yes it is frustrating waiting so long, but rather wait for next firmware version to be right rather than have a half-baked firmware release.
Since you're not a member of the Questyle trade I truly envy your ability to predict the futureThey stopped the production of QP1R and they will never release a improved firmware for it
Isn't that the goal of every company ?They focus on QP2R and will earn money.
"OUR" task ? Who gave you the right to command the visitors of this thread ?So it is our task to avoid such manufacturer and buy the next DAP from customer-friendly competitors.
Plus I'm sure a lot of their resources are tied up with qp2r release.
Since you're not a member of the Questyle trade I truly envy your ability to predict the future
Isn't that the goal of every company ?
"OUR" task ? Who gave you the right to command the visitors of this thread ?
It's your prerogative to share your feelings of disappointment but I for 1 am a happy customer (despite the battery indicator issue on the QP1R ) .
I'm glad you cleared that up , I'm even happier now i know that the disgruntled people on this thread have a spokesperson ..."Our" task means every member of the community disliking this behaviour can decide for himself to avoid in the future questyle products - Bart147 feel free to be a happy camper
I'm glad you cleared that up , I'm even happier now i know that the disgruntled people on this thread have a spokesperson ...
Since you're not a member of the Questyle trade I truly envy your ability to predict the future
Isn't that the goal of every company ?
"OUR" task ? Who gave you the right to command the visitors of this thread ?
It's your prerogative to share your feelings of disappointment but I for 1 am a happy customer (despite the battery indicator issue on the QP1R ) .
My very point .... if you're working on QP2R with a deadline for a launch, there's no way you'd spend time fussing around with QP1R so in that case don't promise customers. I don't think it takes a whole year to fix some of the basic things people have requested. In that same timeframe a new product is released. They don't have to say anything, they're doing it!
I think you're being a little antagonistic here. Can you actually name me any dap you've owned where there hasn't been any further releases or development of the original firmware to fix issues etc. in fact some manufacturer's make tools available for individuals to mod their firmware(of course with no warranty) It has become an industry standard and whilst we're not demanding that they do everything, usually a nice gesture goes a long way to keep customers happy.
Even though I'm not happy overall with the customer service, I do enjoy my QP1R and there's nothing wrong if people are not happy with Questyle as a company. In most developed countries, the customer comes first and that's the attitude of many companies however they have not made any attempt to resolve any of the issues except the plastic sticker for the scroll wheel which means anyone trying to sell their devices on in order to get the new one loses out twice because there's a huge price difference between the old and the new. So unless they have a program to take back the old ones at no cost, they haven't treated their customers fairly and customers have a right to return the product. ( i know most people won't )
Questyle, from their website and twitter accounts, there seems to be 3 email addresses they advertise to customers. I wrote to all 3 email addresses with my concerns and didn't recieve a single acknowledgement. That is the level of customer service we're talking about here. They should at least have a standard reply ... "dear mr an other, we received your email ... and we will be addressing those issues" Yet these reviewers of the QP2R claim they have listened to their customers. Which ones if I may ask?
Somehow mediocrity is very much accepted these days so most people will just put up with this kind of service. But the company shouldn't be taking all the blame either, it's all those suckers who kept dishing out awards to Questyle. Anything worthy of an award should normally tick some basic boxes and in our opinion and perhaps for some of the reviewers, the issues were easily rectified via firmware. Therefore we were all hopeful that at least some of the issues would be fixed as per the industry standard. But it appears you can get away with anything as long as your device is percieved to have great sound quality. In that case the industry itself is also sick because no one is able to produce a competing product in that category as a result, most of us will just have to stick with this until another competitor shows up.
Another one of my suggestions was that they make the source for the firmware available to Rockbox so that volunteers can add whatever they want into their firmware ( at their own risk of course ) I haven't used too many high end DAPs but if this is the treatment that customers expect then it's just a matter of time. Another manufacturer will come up with a competing product which will render theirs obsolete. After all we didn't know Questyle till recently even though they'd been around for a while... another engineer is slaving away in his workshop. No one can hold any crown forever, that's why Questyle should stop selling devices now that they have proved what they can do and start creating disciples or faithful followers, just think of Apple. How many people do you know that are audiophiles willing to spend this kind of money? Not much. I suspect most people who own one won't easily reveal the price to their friends because if they're not audiophiles, there's no way they'd understand.
I agree we can't run their company for them - that's not our aim here, but I thought it would be of great help to them if they listened. we are not being unreasonable at all.
I think you have misinterpreted parts of my reaction to post #154 :First, Questyle isn't dropping the QP1R, to the best of my and distributors' knowledge, at this point. [I realise some of this is for Danny334] Second, there is another party involved with firmware on the QP2R (HiBy), so the issue might not even be under Questyle's control. If HiBy is on QP1R, you can go ahead and take a look at how busy they've been with new products this year and last: Cayin i5, Cayin N3, Shanling M1, Shanling M2s, Questyle QP1R (I don't have confirmation they are involved), Hidizs AP200, and it isn't confirmed (this is my bald conjecture, bucket o salt and all that) but I'd bet that HiBy is on all three Audio Opus Opus DAPs (#1, #2, #3) as their system shares a goodly number of HiBy style features. That's a lot of projects, which would likely explain the slow going. I'm sorry you haven't been satisfied. Vote with your $$$ and don't buy any Questyle or HiBy products, but know what you are voting, because HiBy is involved in a lot..
I think you have misinterpreted parts of my reaction to post #154 :
- First of all : I never said Questyle is dropping the QP1R , i just reacted to the assumption they will do so.
- Secondly : Danny334 was correct stating that i was a little antagonistic , that antagonism was directed towards somebody who thinks he can speak for other people or represent them .
Furthermore : where did you get the impression that I haven't been satisfied (other than the BI) ? I have stated in a previous post in this thread that i like the much improved UI and scrollwheel to the extent that , after listening to the QP2R at CanJam Londen , I have ordered the QP2R !
If you look at my profile you'll notice that i don't stick with a product for 19 months (like the QP1R) unless I really love it
As far as HiBy is concerned : i'm also happy with the UI on my Opus#1 .
I think you're being a little antagonistic here. Can you actually name me any dap you've owned where there hasn't been any further releases or development of the original firmware to fix issues etc. in fact some manufacturer's make tools available for individuals to mod their firmware(of course with no warranty) It has become an industry standard and whilst we're not demanding that they do everything, usually a nice gesture goes a long way to keep customers happy.
Even though I'm not happy overall with the customer service, I do enjoy my QP1R and there's nothing wrong if people are not happy with Questyle as a company. In most developed countries, the customer comes first and that's the attitude of many companies however they have not made any attempt to resolve any of the issues except the plastic sticker for the scroll wheel which means anyone trying to sell their devices on in order to get the new one loses out twice because there's a huge price difference between the old and the new. So unless they have a program to take back the old ones at no cost, they haven't treated their customers fairly and customers have a right to return the product. ( i know most people won't )
Questyle, from their website and twitter accounts, there seems to be 3 email addresses they advertise to customers. I wrote to all 3 email addresses with my concerns and didn't recieve a single acknowledgement. That is the level of customer service we're talking about here. They should at least have a standard reply ... "dear mr an other, we received your email ... and we will be addressing those issues" Yet these reviewers of the QP2R claim they have listened to their customers. Which ones if I may ask?
Somehow mediocrity is very much accepted these days so most people will just put up with this kind of service. But the company shouldn't be taking all the blame either, it's all those suckers who kept dishing out awards to Questyle. Anything worthy of an award should normally tick some basic boxes and in our opinion and perhaps for some of the reviewers, the issues were easily rectified via firmware. Therefore we were all hopeful that at least some of the issues would be fixed as per the industry standard. But it appears you can get away with anything as long as your device is percieved to have great sound quality. In that case the industry itself is also sick because no one is able to produce a competing product in that category as a result, most of us will just have to stick with this until another competitor shows up.
Another one of my suggestions was that they make the source for the firmware available to Rockbox so that volunteers can add whatever they want into their firmware ( at their own risk of course ) I haven't used too many high end DAPs but if this is the treatment that customers expect then it's just a matter of time. Another manufacturer will come up with a competing product which will render theirs obsolete. After all we didn't know Questyle till recently even though they'd been around for a while... another engineer is slaving away in his workshop. No one can hold any crown forever, that's why Questyle should stop selling devices now that they have proved what they can do and start creating disciples or faithful followers, just think of Apple. How many people do you know that are audiophiles willing to spend this kind of money? Not much. I suspect most people who own one won't easily reveal the price to their friends because if they're not audiophiles, there's no way they'd understand.
I agree we can't run their company for them - that's not our aim here, but I thought it would be of great help to them if they listened. we are not being unreasonable at all.