Separate names with a comma.
Plus I'm sure a lot of their resources are tied up with qp2r release.
Yeah - those things too!... Although I never had an issue with the original, & the revised scrollwheel on my (late batch) model works just fine.
Lucky you - it really is a cracker IMO.
They stopped the production of QP1R and they will never release a improved firmware for it - the don*t care of the owner of QP1R.
They focus on QP2R and will earn money - be realistic - when the are really interested in good customer support the don't need 7 months to solve this battery issue.
So it is our task to avoid such manufacturer and buy the next DAP from customer-friendly competitors.
Since you're not a member of the Questyle trade I truly envy your ability to predict the future
Isn't that the goal of every company ?
"OUR" task ? Who gave you the right to command the visitors of this thread ?
It's your prerogative to share your feelings of disappointment but I for 1 am a happy customer (despite the battery indicator issue on the QP1R ) .
My very point .... if you're working on QP2R with a deadline for a launch, there's no way you'd spend time fussing around with QP1R so in that case don't promise customers. I don't think it takes a whole year to fix some of the basic things people have requested. In that same timeframe a new product is released. They don't have to say anything, they're doing it!
"Our" task means every member of the community disliking this behaviour can decide for himself to avoid in the future questyle products - Bart147 feel free to be a happy camper
I'm glad you cleared that up , I'm even happier now i know that the disgruntled people on this thread have a spokesperson ...
I thought it might be a good time to share. My blogmate @Jackpot77 has posted his second wave of QP2R impressions up on the blog. I'll give some teasers here, and then link to both posts, now that he has them basically done. He's still uploading some pictures. Thanks again to SCV distribution for the extended loan of a demo unit.
They even managed to solve the head-scratching puzzle of what to do with the previous model’s iconic scroll wheel, and in a radical departure from previous designs, actually decided to build one that worked (I know, crazy eh?). Joking aside, it seems that the design team at Questyle HQ have managed to take most of the user wish-list items from their existing flagship (decent scroll wheel, balanced output etc) and produced a second iteration of the QP series that feels more polished all round, without losing the basic essence of the player as a “music first” DAP.
Sure, the AK4490 chip can spit out micro-details and subtle texture with the big boys from Sabre and Wolfson, but that isn’t what the QP2R is about for me. It’s about reproducing that feeling you get when you are hanging out a few rows back from the front of the stage in a sweaty gig at your favourite concert hall, grinning from ear to ear and getting lost in the sound coming out of the speakers. From the sturdy as a porn star’s jockstrap metal and glass build to the tactile goodness of the new scroll-wheel and volume knob, this is a DAP that isn’t out to wow you with features, just blow you away with the sound it produces.
On comfort and design:
One area that owners of the original model will be happy has seen some serious design work is the scroll wheel, which takes up a large portion of the lower half of the unit’s fascia. In contrast to the previous iteration, this scroll wheel actually scrolls (and does a fair bit of wheeling to boot), feeling responsive and solid and allowing a nice old-school navigation through the predominantly list based UI. It sounds like a small thing, but having suffered first hand at the vagaries of the original QP1R and its wheel of uncertainty, this is definitely an example of listening to your customer base.
The rest of the face is taken up by a smallish screen of decent resolution and average to poor brightness, and four capacitive buttons for easy navigation through the menu systems.
The rest of the design is classic, and undeniably good looking – plenty of non audiophile work colleagues have passed comment over the last few weeks seeing the player sitting on my desk, which doesn’t generally happen with my other DAPs.
To my ears, the QP2R has a neutral to slightly warm presentation, presenting plenty of resolution and a great sense of dynamics and rhythmical drive. The sound is velvety smooth, but still vibrant, and plays well across most genres. It is reminiscent of the smooth yet resolving Campfire Audio Andromeda (an IEM it unsurprisingly shares a very good synergy with), spitting out high levels of clarity and detail without losing the trademark butteriness and organic nature of the sound.
The interface on the QP2R has apparently been designed in collaboration with a major player in the electronics industry (powered by HiBy Music is the tagline). If so, their forte must be simplicity, as it is a slick but simplistic Linux based interface, with a few small icons and one tiled screen, relying on scrollable lists for pretty much all other functions. I’m not a touch-screen snob, so the fact that you need to use the scroll wheel or the touch sensitive buttons on the front of the unit to navigate doesn’t bother me—I veer pretty much to the function over form side of the street in most walks of life, although in comparison to other players in the same bracket some may be expecting a slightly more “luxurious” user experience.
The “Artists” and “Albums” sorting are where I start to struggle with the UI, with the Artists presenting each one individually in an Apple-esque “Cover Art” style, so you flick through one name at a time on the page. Two issues for me on that one – with my full 200Gb travelling card full of 320kbps and FLAC files, there are almost a thousand artists on my removable media, and no way to search for individual artists (so I’m @!*% out of luck trying to find someone starting with L or M without some serious button mashing or scroll wheel rotation, for instance).
The Genre menu could do with an Artists subdivision if I’m nitpicking (it just lists all tracks in one looooong list)...
The “Browse Files” menu settings is by far the easiest, and will again be easily familiar to anyone who has used a Chinese or Asian DAP in the last 10 years.
The final UI section to discuss is the “Settings” menu, which opens into another list based structure from the main page. A nice touch is the configurable nature of this screen, with the first option (confusingly labelled “+ Regular Setting”) taking you into a list of all the options, and provides the opportunity to turn them on or off on the actual settings screen. It sounds simple, but taking anything that you don’t normally use (like the option to choose which way to turn the volume know to raise the volume) out of the main firing line allows for a streamlined and simplistic settings menu, which can only be a good thing in my book.
The more useful audio settings are all there as you would expect – three gain settings (low, mid and high), a DSD gain setting allowing up to 6dBs variance on DSD recordings and a BIAS setting to switch between standard and high.
Onboard EQ is of the 10-band variety and very easy to use, again allowing up to + or – 6dB adjustment in each frequency band. There are only 2 saved EQ “preset” slots, so for the diehard tweakers/Cowon users out there this may not provide enough customisation to allow for a different setting for each pair of cans you own or allow drastic differences in the soundscape, but it is a nice inclusion.
The USB connector allows for the QP2R to be used as a pass-through DAC (another setting). My laptop likes allowing this about as much as the kite eating tree likes Charlie Brown’s kites in Peanuts, so I will be honest and say that I didn’t actually spend any time trying this due to time constraints when writing up this review.
Firstly, the basic sound is pretty much neutral across the board, apart from the previously mentioned slight uptick in bass. In fact, it is more a sense of thickness in the lower end of the spectrum rather than actual volume increase that seems to be the one solid takeaway from my pairings with different monitors. This is a sound that has body, not being afraid to add some serious weight to music when called for, comfortable that this won’t deaden the underlying resolution being pumped out from the single AK4490 powering their amp section. This weight isn’t the dead variety, swinging around the soundscape as directed by the DAP and contributing to the sense of dynamism that the QP2R brings to any sort of music that isn’t written by Morrisey (some things just can’t be un-depressed). Overall, there is a sense of gravitas about the music that just sounds right, staying musical rather than analytical but not leaving any details on the cutting room floor in the process.
Jackpot77 also does some comparisons between the QP2R and the Audio Opus Opus #3, as well as the Aune M1s. There are also some pairings with the Campfire Audio Andromeda, the Empire Ears Zeus-XR, and the Campfire Audio Vega. As always, my mates done a thorough job. It's worth reading.
I think you're being a little antagonistic here. Can you actually name me any dap you've owned where there hasn't been any further releases or development of the original firmware to fix issues etc. in fact some manufacturer's make tools available for individuals to mod their firmware(of course with no warranty) It has become an industry standard and whilst we're not demanding that they do everything, usually a nice gesture goes a long way to keep customers happy.
Even though I'm not happy overall with the customer service, I do enjoy my QP1R and there's nothing wrong if people are not happy with Questyle as a company. In most developed countries, the customer comes first and that's the attitude of many companies however they have not made any attempt to resolve any of the issues except the plastic sticker for the scroll wheel which means anyone trying to sell their devices on in order to get the new one loses out twice because there's a huge price difference between the old and the new. So unless they have a program to take back the old ones at no cost, they haven't treated their customers fairly and customers have a right to return the product. ( i know most people won't )
Questyle, from their website and twitter accounts, there seems to be 3 email addresses they advertise to customers. I wrote to all 3 email addresses with my concerns and didn't recieve a single acknowledgement. That is the level of customer service we're talking about here. They should at least have a standard reply ... "dear mr an other, we received your email ... and we will be addressing those issues" Yet these reviewers of the QP2R claim they have listened to their customers. Which ones if I may ask?
Somehow mediocrity is very much accepted these days so most people will just put up with this kind of service. But the company shouldn't be taking all the blame either, it's all those suckers who kept dishing out awards to Questyle. Anything worthy of an award should normally tick some basic boxes and in our opinion and perhaps for some of the reviewers, the issues were easily rectified via firmware. Therefore we were all hopeful that at least some of the issues would be fixed as per the industry standard. But it appears you can get away with anything as long as your device is percieved to have great sound quality. In that case the industry itself is also sick because no one is able to produce a competing product in that category as a result, most of us will just have to stick with this until another competitor shows up.
Another one of my suggestions was that they make the source for the firmware available to Rockbox so that volunteers can add whatever they want into their firmware ( at their own risk of course ) I haven't used too many high end DAPs but if this is the treatment that customers expect then it's just a matter of time. Another manufacturer will come up with a competing product which will render theirs obsolete. After all we didn't know Questyle till recently even though they'd been around for a while... another engineer is slaving away in his workshop. No one can hold any crown forever, that's why Questyle should stop selling devices now that they have proved what they can do and start creating disciples or faithful followers, just think of Apple. How many people do you know that are audiophiles willing to spend this kind of money? Not much. I suspect most people who own one won't easily reveal the price to their friends because if they're not audiophiles, there's no way they'd understand.
I agree we can't run their company for them - that's not our aim here, but I thought it would be of great help to them if they listened. we are not being unreasonable at all.
First, Questyle isn't dropping the QP1R, to the best of my and distributors' knowledge, at this point. [I realise some of this is for Danny334] Second, there is another party involved with firmware on the QP2R (HiBy), so the issue might not even be under Questyle's control. If HiBy is on QP1R, you can go ahead and take a look at how busy they've been with new products this year and last: Cayin i5, Cayin N3, Shanling M1, Shanling M2s, Questyle QP1R (I don't have confirmation they are involved), Hidizs AP200, and it isn't confirmed (this is my bald conjecture, bucket o salt and all that) but I'd bet that HiBy is on all three Audio Opus Opus DAPs (#1, #2, #3) as their system shares a goodly number of HiBy style features. That's a lot of projects, which would likely explain the slow going. I'm sorry you haven't been satisfied. Vote with your $$$ and don't buy any Questyle or HiBy products, but know what you are voting, because HiBy is involved in a lot.
This assumes that it is the same team working on firmware and hardware for the QP2R and QP1R, this assumption cannot be confirmed by you or me. I think it is unlikely to be a true picture of how things work at Questyle or most companies, but I can prove nothing. Also, you have no idea whether the fixes are basic as you aren't the one doing the programming.
Are you done ranting? You have no idea what is actually happening. All you know is that you sent emails and didn't receive responses. In my experience, Chinese companies often do not say anything until they've actually fixed the problem. It is very uncomfortable for their customers, but it requires patience and a bit of cultural understanding.Another thing, many companies are more reliable responding to Facebook inquiries. I suggest trying there with your issues. I'd recommend posting more often, because when you do, you learn a lot more out of interaction than you get out of lurking. Some of your complaints are just down to inexperience. Questyle went through three navigation wheel designs in the space of a year. It was an embarassment for them. They do respond to customer issues. They do care about user experience.
Also, quit hijacking the QP2R thread with QP1R issues. If you want to beef on that, go to the correct thread.
I think you have misinterpreted parts of my reaction to post #154 :
- First of all : I never said Questyle is dropping the QP1R , i just reacted to the assumption they will do so.
- Secondly : Danny334 was correct stating that i was a little antagonistic , that antagonism was directed towards somebody who thinks he can speak for other people or represent them .
Furthermore : where did you get the impression that I haven't been satisfied (other than the BI) ? I have stated in a previous post in this thread that i like the much improved UI and scrollwheel to the extent that , after listening to the QP2R at CanJam Londen , I have ordered the QP2R !
If you look at my profile you'll notice that i don't stick with a product for 19 months (like the QP1R) unless I really love it
As far as HiBy is concerned : i'm also happy with the UI on my Opus#1 .
In the old days, quotes captured quoted quotes. They don't now, which made it so I was trying to reply to Danny334, but it looked like I was talking to you for all of it. Danny seems very unhappy, and is kind of crapping on a different product. QP1R is not the QP2R. Opus #1 is a great bargain.
@danny334: you are speaking clearly words and i agree.
I also like the sound of QP1R and have no problem with the wheel - but this is definitely not a customer oriented company.
This thread has gone stale for a while. Just got it today after couple hours listening with NT6 and Aeons. From my test this has pontential of bring at least the 2 cans I used to the next level than what I currently have.
for the meantime here are some pics.