MadDog
500+ Head-Fier
- Joined
- May 16, 2003
- Posts
- 522
- Likes
- 10
Quote:
Hey I know how you exactly feel as I got my 3rd refit yesterday..This time right side's quite loose because they made the shell too skinny trying to make it too flush on my ears. Obviously, the seal's not as good as right side.
Jerry has been extremely helpful and cooperative in trying to resolve the issue so I really appreciate his effort and courtesy. I find him very nice and honest, defintely a not typical businessman. I feel sorry that I had to ask for multiple refits as the refit would also involve additional costs.
I wasn't bold enough to ask for another refit, so I asked them if I can buy another new pair with new impressions at adjusted cost completely disregardong any references to refit. As for me refit didn't quite help. The original pieces only had a slight discomfort problem only on right side but refit came back with bigger problem for me although discomfort has completely subsided on both sides.
They haven't responded to my email request but if they don't respond, I guess I just have to make the best out of what I got.
Sound's still marvelous..somewhat comforting...
Originally Posted by wsilvio /img/forum/go_quote.gif The right ear was causing a sore in my ear canal. This is a much different problem than weather the seal is perfect etc.. Yes, they are probably well aware that this is my 4th refit. I have been in touch with Zac and so far he is being exceptionally nice about the whole thing. I do appreciate their willingness to remake them for a 4th time. I am going to get another set of impression and send those in next week. Hopefully this will be the last time! |
Hey I know how you exactly feel as I got my 3rd refit yesterday..This time right side's quite loose because they made the shell too skinny trying to make it too flush on my ears. Obviously, the seal's not as good as right side.
Jerry has been extremely helpful and cooperative in trying to resolve the issue so I really appreciate his effort and courtesy. I find him very nice and honest, defintely a not typical businessman. I feel sorry that I had to ask for multiple refits as the refit would also involve additional costs.
I wasn't bold enough to ask for another refit, so I asked them if I can buy another new pair with new impressions at adjusted cost completely disregardong any references to refit. As for me refit didn't quite help. The original pieces only had a slight discomfort problem only on right side but refit came back with bigger problem for me although discomfort has completely subsided on both sides.
They haven't responded to my email request but if they don't respond, I guess I just have to make the best out of what I got.
Sound's still marvelous..somewhat comforting...