Quote:
Originally Posted by Edwood /img/forum/go_quote.gif
It's not censorship.
This thread is not a customer support thread (or a wishful thinking customer support thread). If JH Audio wants to have their own dedicated thread or forum, they can do so like other sponsors do. Since this is a public thread in the general Portable Headphones forum, specific customer support issues should be taken up directly with the vendor in question (i.e. JH Audio).
Of course JH Audio is free to monitor this thread, but they, like any Member of the Trade, have limits to their involvement in this thread.
That's not to say customer support issues cannot be discussed, especially big issues as a heads up. But to post about it here before even contacting JH Audio specifically is not the best approach. Call and email them first. Then discuss. Again, just because JH Audio reads this thread, does not mean they read and respond to every single post here. It can and will be lost in this immense thread.
That said, the very fact that this is a very popular and huge thread is the very reason to limit the number of posts like the shipping charge complaints. Do we really want to read 20 pages of consecutive posts complaining about shipping charges?
-Ed
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First of all, I didn't say boomana's post was clear/ obvious censorship, but that it
"strikes me as form --although indirect-- of censorship of VERY valid issues" -- and I still feel that way.
To me, whether Brttany or JH follow this thread or not, is irrelevant. I should imagine they'd be following the thread if they have any business sense, but that is irrelevant to the point I was making. And I certainly don't expect any sort of involvement from their part in this thread.
HOWEVER, If I was considering getting these customs -- and more so living in Europe --, this information would be quite relevant as well as SQ, comfort, possible re-fit issues (and the possible extra costs involved), and so on. If there's a dedicated thread for these issues for vendors great but, again, that was not my point and I doubt most people looking for such information would know about such dedicated threads.
While I agree many posts on such issues are irrelevant (eg 'mine should've arrived today, bummer now they'll probably be here tomorrow or Monday' or 'tracking says they're in Honduras, but I know they're still in Florida') there are other very informative posts re: CS, shipping costs, wrong colours, and so on as well SQ. Also, I don't believe negative CS/ admin issues has taken up 20 pages of this thread by a long shot, but even if it did, people can easily skip such posts; I know I often skip quite a few posts here and in other threads.
