(Downlaodable Firmware) It doesn't appear to be available anywhere on their site.
No, I don't see the Firmware/OS download for the R6 anywhere on the HiByMusic website either. That's really disappointing. They do have the firmware download for the R3, so why not the R6 as well?
Not everyone might have access to WiFi 100% of the time or the have the ability to perform the OTA Update. It is good at least that they seem to be active in working on updates to try and fix the issues a lot of people here are having.
Companies that don't post the FW on their web site, and who also don't include a
Changelog for the different versions of the FW do not gain much confidence from me.
WARRANTY...I still haven't seen
anywhere in this thread where Joe or anyone from HiBy has addressed my or others multiple questions regarding the Terms of the "Official International Warranty" that in a previous post Joe claimed applied to the International version of the R6 that were acquired through the Indiegogo Campaign. ...CRICKETS!
And there is no Link or mention of any type of Warranty on the actual HiByMusic Web Site that I have seen. Hmmmm??? Please let us know if you find a Link to this!
I don't know about anyone else, but especially for an International product costing several hundred dollars and being shipped overseas, I would like to know exactly how the Manufacturer will officially handle any type of repair or replacement in the event of faulty hardware? As of this moment in time there is no official statement on this
anywhere, so in my opinion, buy at your own risk, with no guarantee of service or support in the event of a problem.
I'm not saying that HiBy hasn't tried to reach out and help those here who have had questions or problems with their R6, but it seems to be handled "quietly" on a "case by case" basis, and only when HiBy decides to respond.
If you have reached out to HiBy to request a repair, return, or replacement, please post your experience here and how you feel it was handled, how long it took, and what costs were incurred, if any (return shipping, more import/customs fees, etc.)?
And I'm not saying that other DAPs & manufacturers are perfect, but we as a community are spending hundreds of thousands of dollars to support these manufacturers by purchasing these products, and we should be given some official recourse in the event of a problem. I understand that units sold by a retail dealer might or should be supported by the dealer itself on a local basis, but...^
Overall I think that the R6 is an amazing DAP, but some main features and claims that were described in the Indiegogo campaign that were touted as being unique to this DAP and a major reason to purchase it are still not available and/or are not functioning properly.
/That is all.