headmanPL
100+ Head-Fier
@Matt Bartlett
I have had my Mojo now for a month and have been using it daily with a Raspberry Pi as a Roon endpoint feeding it with an s/pdif optical input. The results have been so good that I thought I would go further and buy a Poly to have more flexibility around the house.
I have now bought an ex-demo Poly from a dealer and have been trying to connect my phone to it from the Gofigure App. This has been unsuccesful, and I wondered if somebody might help me.
I charged the Poly with a 2 amp charger for six hours initially to ensure that the battery was fully charged. The Mojo has been connected to its own charger and is also fully charged.
I then disconnected the Poly from the charger, connected the Poly to the Mojo, and switched on the Mojo. The M-status LED on the Poly shone a constant blue (fully charged Mojo), and, after a few seconds, the P-Status LED started flashing blue (searching for a Wifi network).
I then downloaded the Gofigure App from the Google Play Store (version 1.0 updated on 24th September 2019), and chose "Select Device" from the initial welcome screen. At this point Gofigure tried to find a nearby Poly, but after a minute or two gave up and told me it could not find any Polys. I tried it with both the "normal" connection method and the "alternate" method, and both failed repeatedly.
Bluetooth is enabled on the phone, and I have tried several permutations to try and effect a connection. I have rebooted the phone; restarted the Mojo/Poly combo; tried it with the power cable in and out; uninstalled and reinstalled the Gofigure app. All to no avail.
I have tried to connect with different devices:
1) Google Pixel 3a running Android 10
2) LG G6 running Android 8.0 (patched to 1st May 2019)
3) Apple iPad running iPadOS 13.1.2
Nothing works.
My questions are:
1) Given this is an ex-demo Poly, and has probably been configured once, should I do something different (like a factory reset to clear any old configuration data)?
2) How do I find out the current firmware of the Poly?
3) I have connected a pair of headphones to the Mojo/Poly combination and tried to use the config button on the Poly. It didn't respond in any way. Has this method of interaction been superceded since version 2 of the firmware was released or am I doing something wrong?
Any assistance would be appreciated, otherwise I am going to have to send the Poly back, which would be a shame.
For your Android devices, make sure you have location / gps enabled before startin gofigure.
As its your first time setting up Poly, are you able to connect using your browser to Polys config page?