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Bluewave Audio Get - Bluetooth 5.0 AptX HD 24 bit amp/DAC
Feb 20, 2018 at 11:40 PM Post #197 of 290
I had my GET in the FS forum, but being able to get a model that's actually usable with my iems/earbuds, I'm pretty stoked. The weakest link in terms of wireless is my BB Priv. Still bouncing around on which phone to GET.
 
Feb 21, 2018 at 2:28 AM Post #198 of 290
Karendar said:
Been using the lower gain model for a few weeks. Works terrific with my v30... Only issue I have is range, but I think that's due to the v30. Lg is notorious about having weak bluetooth and wifi :)
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I don't believe it's your phone. I've tried my Get on several devices and the range is terrible. Sound is great but the range makes it almost unusable. Really disappointed in this purchase considering the price.
 
Feb 21, 2018 at 2:14 PM Post #199 of 290
harpo1 said:
I don't believe it's your phone. I've tried my Get on several devices and the range is terrible. Sound is great but the range makes it almost unusable. Really disappointed in this purchase considering the price.
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I sent them a message a couple of weeks back about my range issues and was told that a firmware update was on it's way to address this. I applied the one that followed and that made no difference. Not really sure how a firmware fix would address this but hey I will give benefit of doubt. I emailed again afterwards and am awaiting a reply. I would be really interested exchanging for the lower gain model just to be able to drive more 'phones. At the moment I cant get any more than about a foot of distance without line of sight, disappointing as when it works it's really good.
 
Feb 21, 2018 at 5:25 PM Post #200 of 290
harpo1 said:
believe it's your phone. I've tried my Get on several devices and the range is terrible. Sound is great but the range makes it almost unusable. Really disappointed in t
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We are Indeed working on firmware updates but I believe if you only get one feet, without line of sight it seems that your device is faulty. I video shows a couple post back what is possible, It's not a special Get or anything, that's what we have for range, up to 10 meters. it's also true that there are difference in range depending on what it's paired to, and also true that for the moment higher transfer rates like AptX HD would give you a reduced range, but it should never in any case be less than 2 or 3 meters in our tests. I could push the Bluetooth Power 1 or 2 dBs before I overpass FCC treshold, I would like to apologize tough I don't believe range will improve drasticly with firmware tweeks, probably a bit of miscommunication on our part. We are not always here on head-fi and if you have not been answered soon enough or with the right answer please if you can get back to us at info@bluewaveaudio.ca. We'll first try to evaluate if your units are defective and we will take action. No one should be dissapointed by their purchase since satisfaction is garanteed and we offer refunds.
Pierre
 
Feb 24, 2018 at 8:13 PM Post #203 of 290
For anyone interested I ordered the headphone clip to use with ATH MSR7 and the included cable with 90 on both ends is too shallow to fit in the headphone the cable with straight end fits but then is too short to connect to the get and I didn't feel like I found a good position to use the new clip to the headphone I think I am able to secure it better with the clip that came with the unit even more if a add a piece of a foam pad.
 
Feb 28, 2018 at 4:40 PM Post #207 of 290
Darkestred said:
Bah. Thanks for the heads-up. Now it makes me wish i would have just bit the bullet and went to the ATM at the canjam...
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Keep in mind that they are a small team and have to deal with the entire production line, shipping, questions, defective item replacement, returns, new product design, etc. Etc. Don't expect apple-like service for a startup that just launched their first crowdfunding product...
 
Feb 28, 2018 at 7:03 PM Post #208 of 290
Pierre111 said:
We are Indeed working on firmware updates but I believe if you only get one feet, without line of sight it seems that your device is faulty. I video shows a couple post back what is possible, It's not a special Get or anything, that's what we have for range, up to 10 meters. it's also true that there are difference in range depending on what it's paired to, and also true that for the moment higher transfer rates like AptX HD would give you a reduced range, but it should never in any case be less than 2 or 3 meters in our tests. I could push the Bluetooth Power 1 or 2 dBs before I overpass FCC treshold, I would like to apologize tough I don't believe range will improve drasticly with firmware tweeks, probably a bit of miscommunication on our part. We are not always here on head-fi and if you have not been answered soon enough or with the right answer please if you can get back to us at info@bluewaveaudio.ca. We'll first try to evaluate if your units are defective and we will take action. No one should be dissapointed by their purchase since satisfaction is garanteed and we offer refunds.
Pierre
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I'm getting this issue with my low gain get... From pocket to phone in hand, signal cuts out... Which is why I blamed the phone.
 
Feb 28, 2018 at 11:14 PM Post #209 of 290
Karendar said:
Keep in mind that they are a small team and have to deal with the entire production line, shipping, questions, defective item replacement, returns, new product design, etc. Etc. Don't expect apple-like service for a startup that just launched their first crowdfunding product...
Click to expand...

I understand. I ordered the item 11 days ago. Nothing on their site said how long. Was more curious. All good, though. I emailed them the other day and its arriving tomorrow.
 
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