AtomicFrostX
New Head-Fier
- Joined
- Dec 29, 2012
- Posts
- 24
- Likes
- 11
If Headroom doesn't make it right then Audeze should. I'd suggest you send the pic to Audeze as well to see what they say at the same time. Breaking a seal on one earcup isn't cool. Good luck, and keep us updated.
Headroom emailed me later that night, and said my best bet right now would be to contact Audeze. Headroom aren't going to get more LCD 2 stock in for another two plus weeks, and the damage had to have happened in the Audeze factory so they might want to investigate.
According to the certificate that came with my LCD 2 they were inspected / made on a Sunday; might explain how they slipped through quality control.
I've emailed Audeze today and have a ticket number. I wish that I could have done that yesterday, but things have been super hectic with getting ready to move. Hopefully they can either send me parts or have me ship them in to get the headband corrected. I'll be very happy when I can get these fixed. Even though the headband makes them a bit odd to use the sound quality was what I was looking for.