Vision Ears
Sponsor: Vision Ears
Hi Bobby,Hmm okay it's bugging me a bit so I figured I would share my thoughts here as there's no other place to do it.
I had placed an order for a custom Elysium back on March 16th, on March 17th non-essential businesses in my area were closed due to Covid, therefore making getting impressions impossible.
Fast forward to a bit over a week ago I started wanting a new IEM to enjoy during lockdown as I'm listening to more music than I ever have, so I considered the Erlkonig as universals were my only option at this point from VE, and I wanted to own a VE IEM. Long story short, I paid for the Erlkonig one week ago (last Monday 20th, received it Wednesday the 22nd). The following day (Tuesday 21st) the universal Elysium was announced. Would I have bought that instead of the Erlkonig had I have known it was going come out the day after? I'm not totally sure as I am a fan of customs, but I can't help but feel that not even 24 hours after I paid for the Erlkonig that maybe some sort of heads up for the universal Elysium would have been given? After all, they have had my CIEM Elysium order with them for over a month at this point so it was no secret that I shared a high interest in the Elysium.
Now one week from the day I paid for the Erlkonig they've announced the original is no longer produced and there will be a new limited edition Erlkonig coming out in June. I don't really expect to be given any sort of heads up on a situation like this, but I just can't help but feel that between the universal Elysium situation and now one week later there will be a LE Erlkonig coming out, that I was sort of purposely withheld information to help them get rid of the last Erlkonig inventory, and to end up spending $4200 instead of the $2200 USD or so the universal Elysium would have costed me.
I love the Erlkonig and I am happy with the buy for sure, but being my first VE purchase I can't help but have a bit of a salty taste in my mouth with this purchasing experience, and I really feel like I had a quick one pulled on me.
I want to step in here to apologize and explain:
You are definetely in the bad position that you sat in between the frontlines. Not only ones, but twice: With your ELYSIUM purchase and the later ERLKöNIG.
I can understand that you are disappointed as you did not get a heads-up especially for the ELYSIUM purchase. And I agree that it would have been better to give you a heads up on the ELYSIUM universal release. This was my fault as it did not appear to me in that moment, because we had a lot to do with the release.
For the announcement with the ERLKöNIG, it is just bad timing. For every release and announcement there needs to be a certain point in time when it is made. And there will unfortunately always be customers who will have bought the respective items directly before that release or announcement. But this will not change if we shift announcement 2 weeks back or forth. It will always be the same. That is just in the nature of business. And I can assure you that there was no strategic considerations involved like pushing you towards a certain product to clear the stock. We would not mind to keep some units for us, as they are quite pretty.
Johannes has been nothing but awesome with me throughout our conversations and super helpful, but here the collective events sort of left me feeling a bit bummed I guess.
Thank you for that. I really appreciate it! Despite all of this, you are definetely in an uncomfortable situation as you had to experience this bad timing twice now within a short period of time. And we will not leave you alone in that ambiguous feeling. Please check your e-mail.
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