[Del Griffith]

anyone wanna prove TF10 still kicks Westone 3 so I don't have to feel compelled to spend another $600 on earphones?
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x2 on that!!

 

[NeObliviscaris]

i am using my tf10s atm, with one ear only though cause i am at work, sounds random!

 

[toughnut]

X3 on that LOL

 

[49115]

anyone know how long UE takes to answer emails? it's been almost a week since i've emailed them...

 

[jma790]

Quote:

Originally Posted by cow07 /img/forum/go_quote.gif anyone know how long UE takes to answer emails? it's been almost a week since i've emailed them...

I don't know. Some people report that they can take long time to reply... However, when I had a problem, the customer service rep answered in one day... But I sent another mail recently, and I am still waiting for an answer...

 

[C/Ho]

I feel that their customer service has hit bottom. Two years ago, I purchased a pair of SF5 Pros, and the service was excellent. I RMA'd (twice) and the response was very quick. I even received the replacements at the end of the same week.

Now, I purchased the triple.fis and the right channel stopped working on me, and when requested an RMA, it never came for three weeks. So I called them instead and they tell me it will take at least 2 weeks to send me a new pair.

After Logitech bought them, their service has been going downhill.

 

[BloodSugar00]

Quote:

Originally Posted by C/Ho /img/forum/go_quote.gif I feel that their customer service has hit bottom. Two years ago, I purchased a pair of SF5 Pros, and the service was excellent. I RMA'd (twice) and the response was very quick. I even received the replacements at the end of the same week. Now, I purchased the triple.fis and the right channel stopped working on me, and when requested an RMA, it never came for three weeks. So I called them instead and they tell me it will take at least 2 weeks to send me a new pair. After Logitech bought them, their service has been going downhill.

It's these kind of reports that make me dread the thought of my triple fi's experiencing problems.

 

[jma790]

Well, today I received an answer to my last mail; took 4 days to be answered. It wasn't anything really important tough. IMO, UE service is really good, when I needed a quick answer, they replied quickly...

 

[Infoseeker]

I got my RMA'd headphones back with no problems, took around 3 weeks. I don't think 3-weeks was too long of a wait.

 

[cassper]

Quote:

Originally Posted by jma790 /img/forum/go_quote.gif Well, today I received an answer to my last mail; took 4 days to be answered. It wasn't anything really important tough. IMO, UE service is really good, when I needed a quick answer, they replied quickly...

There was a holiday weekend in the States, they didn't work for 4 days thanks to the Thanksgiving.. I wrote today to one of their cust. serv. agents I've dealt with before and got the auto reply to allow 72hours for the response because of that.

 

[cassper]

Actually, has anyone bought the Triple.fi's recently? I've been eagerly awaiting mine ordered last Thursday - only to realize in the meantime there are three different ones on the market. Triple.fi 10 Pro (with a black box), Triple.fi 10 (white/blue box) and Triple.fi 10vi (these are for iphones). What's the difference between the first two? Or is it just a change in the marketing?

 

[Possum]

The main difference I noticed between the first two is that the black boxed TF10 came with one pair of the old foam tips, which had a rougher foam feeling and broke off the sleeve quite easily. The TF10 in the white/blue box came with two pairs of Comply foam tips, which IMO are much more comfortable and durable. There may or may not have been a difference with the included documentation.

 

[royhendo]

quick question folks - i might be coming into a pair of these but i'm not sure whether they're going to fit too well (i have pretty virginal ear canals).

are the ue triple.fi 10s a little large for, say, someone accustomed to the klipsch image (the buds i'd be swapping them for... cos the images have been returned (this is the second time now)).

 

[hockeyb213]

it seems to vary from person to person my best recommendation would be to order from somewhere with a return policy try them for yourself and if you get a good fit thats great! If not then you can always send them back.

 

[royhendo]

thanks man - the alternative is another pair of klipsch image x10s but i'm losing patience with them being so unreliable...