The New HIBY R3 II is here. 4.4MM Jack; Improved Sound and Bluetooth.
Sep 2, 2023 at 10:05 AM Post #6,618 of 6,874
Does anyone know where I can source a replacement battery for the R3 Sabre? Just in time for the new one and my battery has swollen up and died. I'll probably get the new R3, but I'd like to save my old one and give it to my daughter.
Sending to local seller or hiby HQ is the official answer, otherwise google replacement hiby battery
 
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Sep 2, 2023 at 1:17 PM Post #6,620 of 6,874
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Sep 2, 2023 at 2:34 PM Post #6,621 of 6,874
Hi,

Sorry to post this here, but I'd be interested in the R6 Pro Gen 2.
Any official reseller in EUROPE/France ?
I would like to try it before I buy it because it looks like power has been diminished, I'd like to be sure it can drive my HP easily.
And from what I've seen return policy from HiBy directly is not stellar :frowning2:

I don't think I've seen a reseller for France listed on your website :frowning2:

Regards.
 
Sep 2, 2023 at 2:37 PM Post #6,622 of 6,874
Hi,

Sorry to post this here, but I'd be interested in the R6 Pro Gen 2.
Any official reseller in EUROPE/France ?
I would like to try it before I buy it because it looks like power has been diminished, I'd like to be sure it can drive my HP easily.
And from what I've seen return policy from HiBy directly is not stellar :frowning2:

I don't think I've seen a reseller for France listed on your website :frowning2:

Regards.
You can hit up any of the distributors in the EU, as far as I'm aware they're all authorized to sell our products through the whole of EU :)
 
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Sep 2, 2023 at 3:20 PM Post #6,623 of 6,874
You can hit up any of the distributors in the EU, as far as I'm aware they're all authorized to sell our products through the whole of EU :)
Joe, I only see AUDIONEXT (Germany), AUDEOS (Poland), and ZOCOCITY (Spain, Portugal) at https://store.hiby.com/pages/cooperative-partners. Are those the "european distributors" that you refer to? Is there some other website that shows other European (and other regional) Distributors? Because I don't think any of them has a physical location in France that @PenguinHeadphoner is looking for; To do some hands on listening.
Just trying to help....
 
Sep 2, 2023 at 3:22 PM Post #6,624 of 6,874
Joe, I only see AUDIONEXT (Germany), AUDEOS (Poland), and ZOCOCITY (Spain, Portugal) at https://store.hiby.com/pages/cooperative-partners. Are those the "european distributors" that you refer to? Is there some other website that shows other European (and other regional) Distributors? Because I don't think any of them has a physical location in France that @PenguinHeadphoner is looking for; To do some hands on listening.
Just trying to help....
I think he was referring to try before buy as in "buy, and try before deciding to keep or return". At least, that's his best option in hand, we do not have a French distributor...
 
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Sep 2, 2023 at 3:23 PM Post #6,625 of 6,874
Joe, any idea if some features will make the way to R3 Pro Saber 2022? Specially the sort by Album Artist?
 
Sep 2, 2023 at 3:24 PM Post #6,626 of 6,874
Joe, any idea if some features will make the way to R3 Pro Saber 2022? Specially the sort by Album Artist?
We do not withhold features from older models, the same feature set should make it to all reasonably not-ancient models, time to program allowing.
 
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Sep 4, 2023 at 1:40 AM Post #6,628 of 6,874
I think he was referring to try before buy as in "buy, and try before deciding to keep or return". At least, that's his best option in hand, we do not have a French distributor...
Hi,

Both would be nice, but of course concrete store that I can try before I buy is better.

But if I buy, try and then decide not to keep it, I would like to be sure I can return it without any question and, ideally, without having to pay for return shipping.
And that is where the buy policy from the HiBy webstore does not fit my needs.
Because, from what I have read and understood, the HiBy store accept returns if device is defective. And even then if I remember correctly, I have to pay for return shipping. And I think you say you may take a fee because the device has been opened.

I would like to advise that, under those circumstances, you should not ship to European countries.
If I am not mistaken European rules say :
- 2 weeks to decide if you keep the device or not, and if you decide not to keep it, seller should take it back, no questions asked
- if device is returned because it is defective, seller can not take any fee and has to pay for return shipping charges

I think those rules apply as soon as you decide to sell in a European country.

Anyways, I will look into the return policies of those european online sellers. And hope they'll comply and apply those. I already bought a product from a reseller in the Netherlands (it was not a HiBy device) and he did not accept me to return the product even if it was defective. I had to publish super negative feedback all over audio sites before the manufacturer in China decided to intervene and offer to change the defective product for a brand new one.
 

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