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Hey i feel your pain man ... I got my first cups from cabillas and was too pu$$y to mod them myself so i sent them to Jaben (a headphone store) to be modded. They told me it would take a three weeks to mod and they would call me when it was finished. I gave them ample time and called them after 4 weeks, they told me they would call the guy who does the mod and get back to me immediately. They didn't get back to me in 5 hours so i called them back. They told me that they forgot to call me back and that the guy they sent it to has modded it already and will deliver the cups to jaben in 3 days time. In three days time i called them back asking if i could make a visit to collect my grados and they said that they would call the guy. They got back to me early this time and told me that the guy had already modded it and he would only drop the grados at jaben at night. I told them that i would come two days later to pick them up. That evening at 7pm they called me telling me that actually the guy did not mod it yet and does not know how to liberate drivers, jaben asked me to email pics and links on how to liberate drivers and that they would call me if the could not do the mod so that i could pick up my grados. I did so and waited. They did not contact me for two days so i went to their store personally to check out what happened. They handed me the grados explaining that they did not know how to do it. I was really upset that they didn't even have the courtesy to tell me that they couldn't do it and that i could go to their store to pick my headphones up. I went back that day and completed the mod myself in an hour. Really bad service and i was half dead from withdrawal after not seeing my grados for one and a half months.