I placed a pre-order with Sony UK for the Z7 way back on 4 Sep, the website stating that delivery would be 9 - 10 Oct. I checked the website this morning and it still says that the expected delivery date for my order is 9 - 10 Oct although for a new order it says "temporarily out of stock" Today I contacted Sony UK as I had heard nothing from them since the order was confirmed, having expected to be notified that the order had been dispatched. The operator I spoke to was very apologetic but he said that they were now expecting to deliver my order sometime in Dec this year. The fact that I had to contact them to find this out is extremely poor customer service. They know that they cannot deliver the headphones I ordered on the original schedule but they are unable to inform me of this? Clearly they are hoping that I will just wait and wait until they are ready to fulfill the order, ignoring their lack of communication. There has been a lot of talk here about poor strategy and management at Sony but if they cannot even get basic customer service right then they will never turn around their decline.
The Z7 sounds like a really good, enjoyable headphone. It's good looking, appears to be well made and so far everyone says it is very comfortable. But if they want my money they have to deserve it and for me that means a good product and good customer service. My experience here is of very poor customer service.
Needless to say the order is now cancelled. I will look again at other closed - back options such as Alpha Dogs and Slants.
Col