To late, I actually reached out to warranty first, when I told them what happen, they ask if I would like to check technical first, since I was a noob, I was guessing it might have been my fault. So I went through everything technical had to say turns out mines were defective... they sent me back to CS then CS sent me back to warranty... then Warranty told me it might be faster to RMA since i got the product just yesterday. I don't think they had replacements on hand due to the nature it being the ie 900's being all new and shiny. So I agreed.
Then Warranty sent me to DR... DR told me I had to pay for return cost myself... I was like what... they "said" They would pay back my shipping cost... Which in my head at that time doubt... I still doubt. According to my tracking # for my return package it should have arrive at 11am-noon at sennhesier CT... this was on monday 6/21... They said in the email it may take up to 5-7 businesses day for your refund to arrive... once package is received... It has been 7 business days... I still see no refund as of 6/30... Hell I haven't even gotten any updates at all... during this entire return process
I wasn't actually planning on returning these at all... I went to warranty TWICE trying to get replacements... somehow they sent/got me to return the thing... I was hoping these would be problem free since they their newest top of the line product and cost me all my spare $$$ I had at the time...
Before I brought the IE 900 I read through the entire 70+ pages of this forum and the Q&A by the product developer all 10 pages of it... I believed in the product developer thinking these would last a decade at least... I was even hoping I wouldn't actually have to go back to DR... RIP. IE 900 S/N 1770... I only got to know you for 5 hours before you started fizzing in and out on my right ear piece. I was like no this can't be happening please just let it be my computer/laptop/iphone dongle/Tablet not being strong enough to drive it... But I knew that shouldn't be the case when I remember specifically the Product developer on this forum saying it is good enough to use with a iphone dongle...
I hate Digital River.
If it's been more than 7 days, you have to call them back and ask for your refund. When you call them they're going to tell you they have to verify with their "warehouse first." Not sure why that doesn't happen automatically but they usually wait for the customer to call back and complain about the refund to take any action. This happened to me more than once. Make sure you get a ticket/inquiry number. Otherwise, they're going to tell you your inquiry is not in the system. This also happened to me.
Don't know why Sennheiser continues to use Digital River. They are the worst distributor.
All I'm asking is just send me a darn replacement unit for a defective set, and they make you go through all this trouble just to get a replacement. It's sad.