We're working on fixing our RMA process/timeline. We know it's not good right now. If anyone has issues with an RMA/non-functioning unit from here, let me know via PM and I can address them directly with Matt and see what can be done.
Glad to hear this. I love the GO V2 Infinity, but I'd be very hesitant to buy another product from LH Labs because the customer service is less than stellar.
Anybody having issues with iOS devices and GO2pro? It plays for a few seconds and then cuts out. It’s like the phone doesn’t want to recognize the device or let it take over volume control.... aggravating.
I’m sending the GO2pro back to ALO; brand new and won’t work with my phone (iPhone 7) at all, and with my wife’s (iPhone 6s, same iOS version as mine tho) it has constant crackling and popping, like digital distortion.
I listened to it for a while with my MacBook, it has more stage width but is more in your face than the V2+, and is slightly brighter. A little more extension each way but at the cost of little low end clarity.
I’m sending the GO2pro back to ALO; brand new and won’t work with my phone (iPhone 7) at all, and with my wife’s (iPhone 6s, same iOS version as mine tho) it has constant crackling and popping, like digital distortion.
I listened to it for a while with my MacBook, it has more stage width but is more in your face than the V2+, and is slightly brighter. A little more extension each way but at the cost of little low end clarity.
For clarification, it gives you problems from your phone, but works fine from your MacBook? If that is the case, try a different iPhone camera connector cable and/or USB/micro USB cable.
I had a camera connector cable go bad after less than a year and replacing it fixed my problems.
For clarification, it gives you problems from your phone, but works fine from your MacBook? If that is the case, try a different iPhone camera connector cable and/or USB/micro USB cable.
I had a camera connector cable go bad after less than a year and replacing it fixed my problems.
So don’t think it is the CCK. The GO2pro isn’t recognized by the MacBook unless I turn it off and on after it’s attached. Same deal with iPhone 6s. Iphone 7 just doesn’t work.
So don’t think it is the CCK. The GO2pro isn’t recognized by the MacBook unless I turn it off and on after it’s attached. Same deal with iPhone 6s. Iphone 7 just doesn’t work.
The fact it is not recognized until power cycled is normal as it needs to initialize/handshake with the system if I remember correctly.
What version of the firmware is it running? If you are not sure, go to Sound Preferences in OS X while it is powered on and the device description should tell you.
The fact it is not recognized until power cycled is normal as it needs to initialize/handshake with the system if I remember correctly.
What version of the firmware is it running? If you are not sure, go to Sound Preferences in OS X while it is powered on and the device description should tell you.
Unfortunately I do not know a lot about the different FW versions, but I have seen FW re-flashes fix issues with older Geek Outs. If you can re-flash 2.1 it may help.
Flashing it to 1.5 should not void any warranties or anything, but I understand your hesitation.
So don’t think it is the CCK. The GO2pro isn’t recognized by the MacBook unless I turn it off and on after it’s attached. Same deal with iPhone 6s. Iphone 7 just doesn’t work.
It seems like the DAC and iOS are arguing about the volume control. My V2+ is on 1.5 so no conflict. If I wasn’t able to return the GO2Pro I would’ve tried to flash to 1.5.
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