[smy1]

Email them at customerservice@hifiman.com state you are in the 1 year. They will do the rest. Don't just call them.

Yeah I emailed them yesterday and I just called them today and they said they will email me tmrw.

 

[Hi-Fi'er]

Yeah I emailed them yesterday and I just called them today and they said they will email me tmrw.

Awesome. They should exchange free cause they did with me. I complained a few times about their overall service etc and they said sorry etc. They said as long as you in the first year warranty they will RMA a new one. My last pair didn't even fail as it was exchanged already twice but when I saw the new one I asked that they exchange for the new one that they resolved the failing cable. They did even though the one I had was working. So they are making good to their existing customers. I give them credit addressing it all very well.

 

[smy1]

Awesome. They should exchange free cause they did with me. I complained a few times about their overall service etc and they said sorry etc. They said as long as you in the first year warranty they will RMA a new one. My last pair didn't even fail as it was exchanged already twice but when I saw the new one I asked that they exchange for the new one that they resolved the failing cable. They did even though the one I had was working. So they are making good to their existing customers. I give them credit addressing it all very well.

Yeah they have to have good customer service because there so many competitors like sennhesier ,audio technica , shure, UE. Oh and do I have to ship it to China or do they have a HQ in US?

 

[Hi-Fi'er]

They are in the USA. This is what they sent me for my RMA:
 
Please ship your defective item to our United States address: 
HIFIMAN Electronics
Service department
2602 Beltagh Ave. 
Bellmore, NY11710
201-443 4626
United States 

 

[smy1]

They are in the USA. This is what they sent me for my RMA:

Please ship your defective item to our United States address: 

HIFIMAN Electronics

Service department

2602 Beltagh Ave. 

Bellmore, NY11710
201-443 4626

United States 

Yeah. I just shipped mine today. Do you know how long till I receive mine back?

 

[Hi-Fi'er]

Yeah. I just shipped mine today. Do you know how long till I receive mine back?

I got the V2 back in 5 days after sending mine in.

 

[smy1]

I got the V2 back in 5 days after sending mine in.

Do they sound different or better then the re600?

 

[Hi-Fi'er]

Do they sound different or better then the re600?

Have not listened to them yet. Still burning them in.

 

[Hi-Fi'er]

  Have not listened to them yet. Still burning them in. I'm sure they will sound the same. Flat and neutral as always.

 

[mike138]

Glad to hear there's a new version out. It was really disappointing to have a cable break after being careful with them. On other IEMs I'd just say that's life, but those sounded so good.

 

[Geezuz183]

Hi. I received a V2 last week, in exchange for my original RE600s. I didn't get a box or any accessories, did yours include anything? @Hi-Fi'er

 

[Shawn71]

Hi. I received a V2 last week, in exchange for my original RE600s. I didn't get a box or any accessories, did yours include anything? @Hi-Fi'er

No,they dont send us any accessories for replacements/exchanges usually,just the IEM.

 

[Hi-Fi'er]

No,they dont send us any accessories for replacements/exchanges usually,just the IEM.

 
Right, you only get a new set in a small clear bag. So after more than 50 hours burn in, I have to say they sound the same.

 

[Geezuz183]

No,they dont send us any accessories for replacements/exchanges usually,just the IEM.

Thank you Shawn71.

 

[Geezuz183]

   
Right, you only get a new set in a small clear bag. So after more than 50 hours burn in, I have to say they sound the same.

Thank you Hi-fi'er, That's exactly how I received mine. I don't have anything near 50 hrs to opinion on the sound, but they do sound very similar so far. I'm very interested in their durability, since I've returned the original re600s, three times in less than a year... so Hifiman has some trust to gain.