[KarlAgathon]

delete

 

[Jbertz24]

Hi, any leads where I could have my Hiby R6 repaired? I am from the Philippines BTW.

 

[Croptop]

By stuttering do you mean distortion, or actual stuttering where the progress of the music in time is interrupted?

I'll try to explain .. (oh, this is my English ..)
This is similar to how the output transistor turns off for a moment and the sound disappears. Moreover, this is manifested to a greater extent in the left channel, less often in the right. That is, the channels react to it independently.

Was there any solution to this. I recently reactivated Tidal and have found that I get distortion (mostly in the left channel) whenever I attempt to play any songs in Master quality (352.8k according to the title bar). It sounds similar to having a loose wire somewhere in the headphones (Sennheiser HD 650 connected directly to headphone jack). Have tried multiple headphone cables with same result. As soon as I switch my streaming option to "Hifi" the problem goes away and everything plays fine (but at 44.1K.

Is this just a streaming limitation? Next step, I guess, is to try downloading some of the content to see if the distortion goes away when I'm not streaming it.

Hiby R6 firmware 1.9G_20201031_1946
Sennheiser HD 650s
Tidal app version 2.34.1

Update: Downloaded an album and the issue persists (although not quite as bad as when streaming the content).

 

[Victorr]

Was there any solution to this.

UPD2:
In the audio settings, I switched the filter to the slow rolloff value and the stuttering almost disappeared. They appear only at very high volume values.
As I understand it, stuttering is the locking of the output amplifier from the excess of a high-frequency signal.

 

[Croptop]

In the audio settings, I switched the filter to the slow rolloff value and the stuttering almost disappeared. They appear only at very high volume values.
As I understand it, stuttering is the locking of the output amplifier from the excess of a high-frequency signal.

Thanks for posting that. I should have mentioned in my post that I tried the three different filter settings. In my case, it made no difference. The distortion remains.

 

[Joe Bloggs]

Was there any solution to this. I recently reactivated Tidal and have found that I get distortion (mostly in the left channel) whenever I attempt to play any songs in Master quality (352.8k according to the title bar). It sounds similar to having a loose wire somewhere in the headphones (Sennheiser HD 650 connected directly to headphone jack). Have tried multiple headphone cables with same result. As soon as I switch my streaming option to "Hifi" the problem goes away and everything plays fine (but at 44.1K.

Is this just a streaming limitation? Next step, I guess, is to try downloading some of the content to see if the distortion goes away when I'm not streaming it.

Hiby R6 firmware 1.9G_20201031_1946
Sennheiser HD 650s
Tidal app version 2.34.1

Update: Downloaded an album and the issue persists (although not quite as bad as when streaming the content).

Can you try playing this test file
https://1drv.ms/u/s!AtuiwfIBRYFEgfhGWMm1GH6z1fA3jQ

It should be a steady tone.

If not, yours is not a problem with MQA but a hardware defect of the unit itself. From what I've read of your problem so far that's what I am suspecting already anyway.

 

[Croptop]

Can you try playing this test file
https://1drv.ms/u/s!AtuiwfIBRYFEgfhGWMm1GH6z1fA3jQ

It should be a steady tone.

If not, yours is not a problem with MQA but a hardware defect of the unit itself. From what I've read of your problem so far that's what I am suspecting already anyway.

Thanks for replying and providing the test file, Joe. I can confirm that playing this file exhibits the same problem I'm having playing MQA files on Tidal.

Is this something that is repairable or am I out of luck? Unfortunately, I'm long out of warranty as I purchased this unit directly from the Hiby store back in March of 2019.

 

[honmashinsei]

Has anyone been able to find a solution to the USB DAC latency issue yet? And the audio skipping issues with CPU load?

I tried setting the bitrate and frequency of windows output to be the same as the thing I'm playing (movies mostly 24bit 48khz, audio all sorts of things) but to no avail.

I tried installing the USB drivers 4.86 from the website, even though I don't think they do much and the site mentioned they are not necessary on Windows 10.
It's gotten to the point where I manually delay the audio with -250ms through MPC-HC each time I watch a movie. It works, but easy to forget and not ideal.

Skipping issues are still there.

 

[Double C]

Any chance there is a way to turn off charging while in Dac Mode?

 

[Joe Bloggs]

Thanks for replying and providing the test file, Joe. I can confirm that playing this file exhibits the same problem I'm having playing MQA files on Tidal.

Is this something that is repairable or am I out of luck? Unfortunately, I'm long out of warranty as I purchased this unit directly from the Hiby store back in March of 2019.

Sorry for the late reply. Yes, you can contact service@hiby.com to report the issue and have them repair / replace the unit. Out of warranty, yes, but our charges are quite reasonable (you'd probably find the shipping companies to be profiting more)

Best regards,
Joe
HiBy Music

 

[Croptop]

Sorry for the late reply. Yes, you can contact service@hiby.com to report the issue and have them repair / replace the unit. Out of warranty, yes, but our charges and quite reasonable (you'd probably find the shipping companies to be profiting more)

@Joe Bloggs Thanks for the reply and the advice you've provided me. I've emailed Hiby's service department to see about getting this unit repaired.

 

[kutya]

I apologize in advance if you have already had this topic.
Bought this player this week, we’re still getting to know each other.
I’ve never had a Hiby player before.
I have two questions about the Hiby players.
1. I play my music from my sd card. When I copy a new item to the card, do I always scan all 4000 items in the database?
2. My music is organized in folders, from an artist up to 4-5-6 albums. I've tried all the settings all the way through, but I can't figure out what it might be. When an album ends, it doesn't automatically jump to the next album, but starts the same from the beginning.
Thank you in advance for your help.

 

[Joe Bloggs]

Hi Kutya,

Thank you for your enquiry.

1. Yes
2. In recent versions of HiByMusic, going to Settings there is a dedicated setting called Play through albums, enable this to do exactly what you're after.

In case your HiByMusic is not up to date, you can update using the integrated update function within the app (not downloading from Play Store, as that is for smartphones not our players). If that doesn't work, a direct download for the latest R player HiByMusic app is available here:
https://drive.google.com/drive/folders/14BqUhY-ce2GLe7snhXACF1BBIlTzkX3-?usp=sharing

Best regards,
Joe
HiBy Music

 

[kutya]

Hi Joe,

Thank you for your reply and your time for me.

My player is Hiby R3, I wrote it here because it is a more frequently read topic.

The device has the latest official firmware, 1.6.
Play through albums is turned on in the play setting.

My problem is that when I start playback from under the artists tab, the album ends either stops or restarts the same album.
Any small icon is activated or the two options in the play settings. If I start playback from under the albums tab, everything works fine there.

Cheers,


kutya

 

[KarlAgathon]

@Joe Bloggs Thanks very much for providing the link to the Music app update.

For months and months, my update button has been un clickable. I just assumed that was the last version.