SciOC
Headphoneus Supremus
I'm not going to comment on the FB user group post about it.
Hiby should respond to that one quickly before it gets out of hand...
It is just an mp3 player, but it's kind of interesting to see just how quickly people can turn on you when they think you're not being responsive or completely forthright. I think it's fully plausible there is a rational explanation, but others have already jumped to conclusions. It says a lot about a company how they handle things like this.
If there is a legitimate issue, put it out in the open ASAP. If there was an oversight/bad assumptions or whatever on IGG users parts, let people know. Right now they're assuming the worst, If it was done intentionally thinking nobody would notice? Honestly, nut up, apologize and say how it won't happen again and you'll get the IGG orders out ASAP or that future IGG/Kickstarter orders aren't guaranteed to be fulfilled prior to retail release.
Some won't believe you, but telling the truth will work the best.
Hiby should respond to that one quickly before it gets out of hand...
It is just an mp3 player, but it's kind of interesting to see just how quickly people can turn on you when they think you're not being responsive or completely forthright. I think it's fully plausible there is a rational explanation, but others have already jumped to conclusions. It says a lot about a company how they handle things like this.
If there is a legitimate issue, put it out in the open ASAP. If there was an oversight/bad assumptions or whatever on IGG users parts, let people know. Right now they're assuming the worst, If it was done intentionally thinking nobody would notice? Honestly, nut up, apologize and say how it won't happen again and you'll get the IGG orders out ASAP or that future IGG/Kickstarter orders aren't guaranteed to be fulfilled prior to retail release.
Some won't believe you, but telling the truth will work the best.
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