Interesting. I found hiby’s customer support to be quite reasonable. Surprised to read this statement that people are turning away because of bad customer service.
There are always some people who turn away from a company because of a bad experience with customer support. Whether it’s apple, samsun, ford, nissan, lg, southwest, att, comcast, microsoft, hertz, some local restaurant, etc. etc.
The question for me isn’t whether such things occur. The question is whether the occurences are statistically relevant. Maybe it is, maybe it isn’t, just nit sure whether statistically relevant or not.
Especially given my good experience with hiby’s customer support. Certainly better than my experience with att, perhaps not as good as my experience with amazon or zappos (which is, go figure, now a part of amazon). Still, not bad at all, and i’ve worked with them twice.