Thanks for the suggestion, but no love. I've decided that I'm returning them to Amazon . If they are giving me this kind of trouble within 2 weeks of purchase, I don't want to take my chances after the return period closes. I wasn't entirely keen on the sound, anyhow - The T3s had pretty sweet bass, but I wasn't a fan of the recessed mids or overall lack of clarity. What I would really like is the Galaxy Buds but with kick-ass bass and IPX5-7 rating. THAT would be a great TWE for me.