I sort of remember someone saying the warranty is not transferable, but there is a short period (like up to 30 days after original purchase) where focal will repair even for a second hand buyer. The duration of the warranty is dependent on the seller; some stores are able to offer a longer warranty like Jason's store. I can only assume this is because Jason is awesome
I was never able to find a warranty on-line, which would answer soooo many questions. For whatever reason, my Utopia has no warranty info, so I cannot even scan and post it. If anyone has a link to warranty info, post that link.
1st one = right driver started to exhibit cracklong sound like lightning strike whenever sub bass in music or movies started, especially at bomb scene. About 2 weeks later, right driver dead.
2nd one= left driver dead probably after one month of use.
Don't know if warranty restart after each one replaced or count from the start of 1st purchase. However, I have 5 years warranty.
Weird thing is 3rd Utopia arrived and I thought or noticed light flabby rattle on right driver whenever sub bass was there.
Burn in 10 days and still the same. This time Focal rep got involved and shipped my unit for them to look. After couple weeks then my unit came back and they said nothing was wrong when they tested.
However, I don't hear it anymore.
Don't know if they fixed it and not telling the customer the problem because this is a new kind of sumpter to me. Also, Focal has to list it the failure to their QA dept.
It's a little bit weird to me.
Enjoying the Utopia through RME ADI-2 Pro DAC - amp, a big step (details, purity, speed, etc,) up compared to using iFi iCAN Pro.
Would anyone know how listening to the Utopia through the RME ADI-2 Pro fares compared to listening to the Utopia through the Hugo or even, dare I say, through the Dave?
addition:
on this link https://headfonics.com/2016/12/the-adi-2-pro-by-rme/2/
a reviewer says that the ADI-2 Pro is better than the Hugo, but he only speaks of testing them with an Oppo PM-3, i.e. headphones limited far below the SQ that these DAC-amps can produce.
1st one = right driver started to exhibit cracklong sound like lightning strike whenever sub bass in music or movies started, especially at bomb scene. About 2 weeks later, right driver dead.
2nd one= left driver dead probably after one month of use.
Don't know if warranty restart after each one replaced or count from the start of 1st purchase. However, I have 5 years warranty.
Weird thing is 3rd Utopia arrived and I thought or noticed light flabby rattle on right driver whenever sub bass was there.
Burn in 10 days and still the same. This time Focal rep got involved and shipped my unit for them to look. After couple weeks then my unit came back and they said nothing was wrong when they tested.
However, I don't hear it anymore.
Don't know if they fixed it and not telling the customer the problem because this is a new kind of sumpter to me. Also, Focal has to list it the failure to their QA dept.
It's a little bit weird to me.
Lol. Sadly I had that happen years ago with the Schiit Lyr + Ultrasone Edition 8 LE...blew the drivers. Thankfully they were repaired under warranty by Ultrasone.
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Thankfully they were repaired under warranty by Ultrasone.
