[banco-sg]

I couldn't help noticing the rather prominent poll at the top of each page of this thread. What exactly are the problems people have been having with their Utopias?

Dead drivers.

My first utopia got QC issue as well, i can hear something similar to loose screw in the right driver.

 

[csglinux]

Dead drivers.

My first utopia got QC issue as well, i can hear something similar to loose screw in the right driver.

Thanks for the feedback! So the drivers are sort of still working, but something rattles around? Is that correct?

Has that been the case for all/most repairs?

 

[banco-sg]

Thanks for the feedback! So the drivers are sort of still working, but something rattles around? Is that correct?

Has that been the case for all/most repairs?

It was working ok, but i heard rattle/crackling sound whenever i tilt my head. Fortunately, the store gave me 1 to 1 new replacement.

 

[csglinux]

It was working ok, but i heard rattle/crackling sound whenever i tilt my head. Fortunately, the store gave me 1 to 1 new replacement.

Thanks @banco-sg - glad it got fixed.

How about the other folks that needed their Utopias' repairing? Anybody else willing to share their story?

 

[jscmd2000]

Does anyone know for sure or have experience with focal warranty transfer for utopias? Focal website states 2 years for original purchaser and 6 months for 2nd owners?? but not very clear to me... So, if you buy from someone who purchased it 6 months ago, you are on your own??

 

[Savage4]

Check out lavricables, great quality silver cables that does not cost an arm and a leg..

Thanks! They look nice.

 

[kingkikapu]

Thanks @banco-sg - glad it got fixed.

How about the other folks that needed their Utopias' repairing? Anybody else willing to share their story?

Minor rattle in right driver under decent bass after about 7 months. Subtle, but apparent and distracting. I bought from authorised supplier and they issued RMA immediately provided I returned headphones with the leather box and accessories (which I kept). I'm happy with the warranty process for first line purchasers.

 

[Allanmarcus]

c

Does anyone know for sure or have experience with focal warranty transfer for utopias? Focal website states 2 years for original purchaser and 6 months for 2nd owners?? but not very clear to me... So, if you buy from someone who purchased it 6 months ago, you are on your own??

I think that is correct. warranty starts from data of purchase.

Can you post a link to the warranty you read?

 

[csglinux]

c

I think that is correct. warranty starts from data of purchase.

I heard rumors that Focal won't repair 2nd-hand out-of-warranty Utopias, even if you pay them. Hopefully that's not true? Anybody know?

 

[watchdog507]

I heard rumors that Focal won't repair 2nd-hand out-of-warranty Utopias, even if you pay them. Hopefully that's not true? Anybody know?

I’ve never heard this policy from any organization. All of their headphones will eventually become second hand. Focal supports their speakers albeit at a price.

 

[watchdog507]

Thanks! They look nice.

I second the support for Lavricables. I have their Dual USB, XLR interconnects, and multiple headphone cables all in silver. I love the performance and the price compared to the expensive alternatives.

 

[Savage4]

I second the support for Lavricables. I have their Dual USB, XLR interconnects, and multiple headphone cables all in silver. I love the performance and the price compared to the expensive alternatives.

I know silver cables can nerf the bass, so would a copper cable be better for utopia?

 

[jscmd2000]

https://www.focal.com/en/terms-and-conditions-sale#article10

They won't repair out of warranty hp's even if you pay them?? Hard to believe... Nooooo~

 

[jlbrach]

a company that will not repair out of warranty or second hand products will ultimately lose customers....kind of stupid and I say that as an owner

 

[jscmd2000]

I hear a lot of people swearing by the Lazuli Reference cables... if you can fork out 1200.