[ssg1]

Thanks, I pushed it really hard at some point, but it didn't go in. I was afraid to push it even harder, I have broke like 10 headphone jacks in the past... Well now it is in. Thanks!

 

[rodpp]

Quote:

 
Yes, unfortunately I am in the RMA world now.
 
I tried every kind of Reset and it do not work.
 
I contacted the FiiO support and the answer was to procced with the exchange. And they ask me to inform the BH Photo Video to cover the freight, according with the FiiO's after-sale policy.
 
Until now, both BH and FiiO are very kind and it seems that I will not have any problem with the exchange, except the time without the amplifier.
 
Thank you all!

 

 
good to hear that, and hope our user can buy from a local dealer if there have. and don't worry about the warranty we will try our best to make our customer happy.

 
After I sent the defective item to B&H and they received it ok, today I received a mail from B&H saying that it will be necessary to charge an additional US$288.00 in my credit card to send a new FiiO to my address in Brazil, related with shipping and tax costs...
 
I am in contact with FiiO support to see what can I do.
 
Very very bad!!!

 

[TrollDragon]

That is insane, please keep us posted as to how you make out.

And even though FiiO is an Excellent company and will get your problem sorted out. I can see how this would make someone not want to go through this kind of hassle with a Chinese product in terms of warranty.

Warranties are only as good as how easy it is to get a repair or replacement at minimal cost to both parties.

I won a Corsair SP2500 2.1 speaker system, they had a problem with the control pod screens going blank. Corsair wanted some of the first owners with the problem to ship back the whole system at the owners cost. This is a 30kg speaker system... Then they just wanted the control pod's only after quite a few systems were taken back to the retailer for full refund...

Sent from my HTC Desire HD A9191 using Tapatalk 2

 

[JamesFiiO]

Quote:

After I sent the defective item to B&H and they received it ok, today I received a mail from B&H saying that it will be necessary to charge an additional US$288.00 in my credit card to send a new FiiO to my address in Brazil, related with shipping and tax costs...
I am in contact with FiiO support to see what can I do. Very very bad!!!

 
1, We will have more dealer around the world includes Brazil soon . and hope everyone buy FiiO from local dealer.
 
2, We will send a new E17 to you directly from China and all for free, but it is not a common solution for everyone , please understand we can provide such service to everyone.
 
3, As we known , the Brazil Gov will charge a very high tax that is why B&H has to charge you a lots of money.
 
For more information, please check where to buy on our website www.fiio.net. and we have more sales agents in the pass months. please have a look at .http://fiio.com.cn/news/index.aspx?ID=100000058152514 [size=22pt]Updating of FiiO New Authorized Agents[/size]

 

[JamesFiiO]

to Dropp,
 
we will use hong kong post office service to send you the new E17 , without package, cable, so we can put it into an envelop, it may take 15 - 20 working days, 

 

[ExpatinJapan]

Quote:

 

If I connect a Fiio E17 to an ipod/ipod touch/iphone can I see what bit rates it is outputting via LOD?
 
Or iphone>Fostex hp_p1>line out>mini to mini>fiio E17>(headphones).....just to check bitrate output.

 

[ClieOS]

Quote:

If I connect a Fiio E17 to an ipod/ipod touch/iphone can I see what bit rates it is outputting via LOD?
 
Or iphone>Fostex hp_p1>line out>mini to mini>fiio E17>(headphones).....just to check bitrate output.

 
Analog signal doesn't have bitrate / bitdepth to talk about.

 

[blackstone]

Quote:

 
1, We will have more dealer around the world includes Brazil soon . and hope everyone buy FiiO from local dealer.
 
2, We will send a new E17 to you directly from China and all for free, but it is not a common solution for everyone , please understand we can provide such service to everyone.
 
3, As we known , the Brazil Gov will charge a very high tax that is why B&H has to charge you a lots of money.
 
For more information, please check where to buy on our website www.fiio.net. and we have more sales agents in the pass months. please have a look at .http://fiio.com.cn/news/index.aspx?ID=100000058152514 [size=22pt]Updating of FiiO New Authorized Agents[/size]

brasil will charge tax of 40% of the amount they think the item costs in taxes.  makes it impossible to buy anything internationally.  partly due to greed and partly to protect locla companies which is insane when there is no brasilian alternative in many cases

 

[rodpp]

Quote:

to Dropp,
 
we will use hong kong post office service to send you the new E17 , without package, cable, so we can put it into an envelop, it may take 15 - 20 working days, 

 
 
Hi JamesFiiO,
 
As I answered to FiiO Marketing Team today, I sent all cables and accessories to B&H as requested for the exchange.
 
So I will need the amplifier with all accessories.
 
 
And to be clear to everyone, until now the FiiO support was excellent. Every contact was prompt answered and always favorable to me.
 
Congratulations to the FiiO after-sale support.
 
Best Regards,
Rodrigo.

 

[avens]

Now that there's a fiio representative on this thread, are there any plans on releasing a firmware update for the e17?
 
A good improvement that can be done that way is adding an option to turn off the screen and power led, while the device remains on. That would be quite an improvement, considering it saves battery life (short and long term) and the screen itself is annoying while on top of the e09k.

 

[bowei006]

Quote:

Now that there's a fiio representative on this thread, are there any plans on releasing a firmware update for the e17?
 
A good improvement that can be done that way is adding an option to turn off the screen and power led, while the device remains on.

"Welcome to Head-Fi! Sorry about your wallet"
 
James(the CEO and representative you are talking about) is often on HF checking these threads for problems. Which is quite awesome of him.
 
There has never been an actual firmware update for the E17. The only one released would be an ASIO update and that wouldn't even be an update to the E17 itself.
 
If there was an update, it would most likely have to be installed in factory as there isn't really an input method for changing the ROM on the E17. 
 
This is what I think. It could be different. This is just plain conjecture on my part with my knowledge of how this stuff works.

 

[TrollDragon]

Mmmmmmm conjecture...

Sent from my HTC Desire HD A9191 using Tapatalk 2

 

[SpiderNhan]

Using the E17/E9 combo I get strange bouts of staticky sound, distortion and sometimes just plain electronic noise when I have Winamp or a video playing from either a media player or YouTube for a long period of time. Closing Winamp/Media Player Classic/Chrome and reopening the application usually resolves this, but it's rather annoying. I never experienced this while using the E17 as a standalone unit. Is there a driver fix or update/optimization I do to stop this from happening?

 

[Soundsgoodtome]

I don't see how docking the E17 onto the E9 can disrupt Windows operation to introduce jitters. The E9 is just a straight amp and docking. Are you sure your USB aren't powering down from when you're watching videos? When your system goes into idle from lack of input (mouse or kb), the USB go into energy saving. Go to your power options and disable your USB power saving if you haven't done so already. As a matter of fact, turn your power options to performance and disable any power saving (hard drive powerdown, sleep, hibernate, usb power, etc).

 

[SpiderNhan]

I don't see how docking the E17 onto the E9 can disrupt Windows operation to introduce jitters. The E9 is just a straight amp and docking. Are you sure your USB aren't powering down from when you're watching videos? When your system goes into idle from lack of input (mouse or kb), the USB go into energy saving. Go to your power options and disable your USB power saving if you haven't done so already. As a matter of fact, turn your power options to performance and disable any power saving (hard drive powerdown, sleep, hibernate, usb power, etc).

Thanks! I'll give that a try when I get home. I have noticed that the E17 doesn't play well with certain USB ports and it took a lot of trial and error to find one that didn't cut out after a few minutes of use. Now I'm tackling this problem.