DJDestroid
New Head-Fier
- Joined
- Aug 8, 2010
- Posts
- 32
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I tried to take advantage of the "Lifetime Warranty" on my Koss Portapro again as yet again the jack had gone wonky.
I eventually got a hold of the distributor here in Ireland, TNS Distribution. I sent it off to them and don't hear anything for a few weeks. I eventually emailed them and they said they were ready "for collection". What? Apparently, after arguing with them for a bit, the warranty doesn't cover delivery. Now for me to get those I'm going to have to go all the way up to dublin, probably get a taxi out of their warehouse, which would probably cost me about 3 Portapros worth of money. After I pointed out how ludicrous this was, they just stopped replying completely.
I tried emailing Koss again(I had to email them to get the Distributor's attention) but no reply from them either at all.
This would put me off buying KOSS again in the future. The only reason I put up with the flimsy jack/wire was because of the guarantee.
I eventually got a hold of the distributor here in Ireland, TNS Distribution. I sent it off to them and don't hear anything for a few weeks. I eventually emailed them and they said they were ready "for collection". What? Apparently, after arguing with them for a bit, the warranty doesn't cover delivery. Now for me to get those I'm going to have to go all the way up to dublin, probably get a taxi out of their warehouse, which would probably cost me about 3 Portapros worth of money. After I pointed out how ludicrous this was, they just stopped replying completely.
I tried emailing Koss again(I had to email them to get the Distributor's attention) but no reply from them either at all.
This would put me off buying KOSS again in the future. The only reason I put up with the flimsy jack/wire was because of the guarantee.