ZMan2k2
1000+ Head-Fier
I just thought I'd post my experience here with the Customer Service dept.
I sent an email to CS about shipping with UPS and requesting that they bring back the USPS shipping options. I had ordered some tips while Canada Post was locked out, and Comply had removed the USPS shipping option. My email was after Canada Post was back to work. Anyways, about a week later, CS responded to my email, saying that they were bringing back the USPS option, and because it took so long to respond, they would send me a free pair of tips. I thought this was really nice of them, and not what I was expecting at all. CS shipped out a set of tips for me, in a color I requested, and they used the priority shipping method to get them to me. I was thoroughly impressed, and have no problems recommending Comply to anyone looking to get a new set of tips for their IEM's. Fantastic customer service.
I would like to send a special thank-you to Becky Swanlund and Patty Carter in the CS dept. They kept me fully informed and got me a set of free tips in a very fast manner. Thanks to both of you.
I sent an email to CS about shipping with UPS and requesting that they bring back the USPS shipping options. I had ordered some tips while Canada Post was locked out, and Comply had removed the USPS shipping option. My email was after Canada Post was back to work. Anyways, about a week later, CS responded to my email, saying that they were bringing back the USPS option, and because it took so long to respond, they would send me a free pair of tips. I thought this was really nice of them, and not what I was expecting at all. CS shipped out a set of tips for me, in a color I requested, and they used the priority shipping method to get them to me. I was thoroughly impressed, and have no problems recommending Comply to anyone looking to get a new set of tips for their IEM's. Fantastic customer service.
I would like to send a special thank-you to Becky Swanlund and Patty Carter in the CS dept. They kept me fully informed and got me a set of free tips in a very fast manner. Thanks to both of you.