Thelungz
New Head-Fier
hi all sorry to stray of thread but today was a very sad day. while I was out at the park on such a beautiful day with my daughter some sneaky bstard reached into my bag and stole my mojo/poly and my hugo I've reported it to the police for what good that'll do but I'm reaching out to this forum. unfortunately for me the only serial number I have is of my poly I'm posting this picture in the off chance it turns up on eBay or similar sites although I have little faith I will ever see any of themHi Gabriel,
You need to update incrementally so before you can update to V2.0.4 firmware you first have to update and install the V2.0 firmware as this contains a very large system update that makes many changes which are needed for any of the newer firmwares to work.
Please take a look at our FAQ page here :- https://chordelectronics.co.uk/faqs-category/streamers/
The third question down 'How do I update Poly to V2.0' will take you through all the steps you need.
If you need any further help then please email support@chordelectronics.co.uk and we can run through this with you.
P.S Don't worry about the factory reset at the moment. We need to get you on the latest firmware first. The factory reset is not needed and will not help unless you want to wipe all the passwords and stored WiFi information in your Poly. It will not reset or change the firmware.
Matt
again