On Oct 16th I turned my Hugo 2 and 2go in to Chord for repair.
I wasn't sure about the battery life of the Hugo, which also has a crack in the plastic cover of the Bluetooth antenna. The fit with the 2go also seemed a little too tight.
This was the crack in the antenna cover.
I asked for the crack to be repaired, the batteries to be checked as well as the fit with the 2go, and for the rig to be checked over generally.
Today, I received the units by courier.
The Bluetooth antenna cover has been replaced:
Further, the Hugo batteries were replaced, and the whole rig checked and cleaned and looking brand new.
As I had bought the Hugo on ebay as a used item and I didn't even have the original sales receipt I was fully expecting to pay for this repair.
The cost to me? Zero. Chord did not even charge me for shipping via DHL.
This is a company that stands by its product.
There are people on this forum who would tell you otherwise.
Don't listen to them. You can buy with confidence.
I wasn't sure about the battery life of the Hugo, which also has a crack in the plastic cover of the Bluetooth antenna. The fit with the 2go also seemed a little too tight.
This was the crack in the antenna cover.
I asked for the crack to be repaired, the batteries to be checked as well as the fit with the 2go, and for the rig to be checked over generally.
Today, I received the units by courier.
The Bluetooth antenna cover has been replaced:
Further, the Hugo batteries were replaced, and the whole rig checked and cleaned and looking brand new.
As I had bought the Hugo on ebay as a used item and I didn't even have the original sales receipt I was fully expecting to pay for this repair.
The cost to me? Zero. Chord did not even charge me for shipping via DHL.
This is a company that stands by its product.
There are people on this forum who would tell you otherwise.
Don't listen to them. You can buy with confidence.