We run into the same thing today when we test N6ii International firmware, the Google Play we functioning perfect last week, but suddenly we can't access to Google Play, it stopped as soon as we get online.
Looks like Google has changed something again in past two days.
With N6ii, when we log into Google Play, it will
- "Unfortunately, Google Play services has stopped"
- After Google Play has stopped, the player will receive a Google Play update, depends on the setting of your Google Play service, it might update automatically, or you will find an update notice in the Notification Center (first level pull down menu)
- After update the Google Play service, Google Play will start again, log in and it should resume regular function.
For whatever reason if you didn't receive any Google Play update service, you can force the Google Play to look for update by the following procedures:
- Launch the Play Store, click at the "triple dash sign" on top left corner to slide out the menu
- Select Settings
- Scroll to the bottom of the menu, select PLay Store version (or Build Number)
- If an update is available, you'll receive a prompt, the system should download and install the update after you select OK but this might take a while to initiate.
This is very different from the situation we had back in
December 2018. In that round, Google play update has stopped the Google Play service and we need to uninstall the update. This round, the problem is solved by performing a Google update, so this should not pose any further problem after you updated your the Google Play Service in your player.
From what we gathered, the problem appeared with our N5ii, N5iiS, N6ii and HiBy R6Pro. These players uses different CPU and run on different version of Android, so the same problem might affect other Android based DAP as well. It is most unfortunate that Google keep changing their service and create problems to existing users. This is totally out of our control, and there is nothing we can do to stopped this from happening, we just do our best to provide solution when unfortunate things happened.