[Pierre111]

As a manufacturer I am sure you need to verify these things. With the latest operating software on every device I own, (I keep it all up to date anyway, but I checked at your request to be sure) even with firmware that was sent to me in pm, the device is not functioning how it should. I sit in front of my screen, cover the GET with one hand and it starts breaking up. The tv is a series6 55” hdr 4K and it too has the latest software from Samsung. What’s the next step here? Since everything on my end that you’ve requested I do or check has been done. Generally, we all would like to buy something, use it, charge and repeat.

All in all, I’d like to have a working device. As a customer, I shouldn’t have to pay for the pleasure of helping you guys develop and troubleshoot your hardware. But as a smaller private company, I totally understand there may be kinks here and there. Was totally under the impression the device wasnt so rough, thought it would be ready for jogging and daily commute use etc... The thing is brand spankin new. What I really don’t like is the fact that every time I’ve attempted to use it, somehow it ends up back in my nightstand and I’ve got the bluedac on right now to watch tv. I don’t need all that. Simple and inexpensive was my entire reason for picking this up. And in the interim I’ve developed sort of a headache. Not where I’m supposed to be at with a pleasure device. It’s for pleasure and I’m not getting any pleasure.

I’m happy you finally responded to my emails and to my pm. From March 28 until now, well thats a pretty long time to leave a pre-customer/actual customer hanging. But to be honest, I’m not looking for excuses or any more problems, my ears are ringing like all hell right now... I just want a solution to this. A refund or a replacement would be great.

Sure, we would prefer to arrange a refund, all of those questions are only to make sure that we don't replace your unit before being certain that your unit is defective, It would be a waste of money and time to send you a unit that don't work better for you. For refund we have a full satisfaction policy so you are welcome to claim a refund

 

[srREXed]

Wow, Ok. I’ll reply to your most recent email for details moving forward.

 

[Darkestred]

When i am at the gym I have encountered some cut-out. I notice if i place my phone next to metal objects this will happen or my can of Bang will cause a cut-out, sometimes. Sometimes its a line of sight issue (phone off me) from my phone but that could just be the gym equipment but 90% of the time no issues. When the phone is on me i do not recall any cut-outs.

With that said. I do not want to hand mute it for fear i may have the same issue but i do not use it for much else, currently.

 

[srREXed]

I wonder if the firmware coming out in the near future is designed to work out some of these cut outs and sound boggles.

 

[Darkestred]

Cupped my unit. Sound does indeed cut out reading from an Sammy S8+

 

[Karendar]

Cupped my unit. Sound does indeed cut out reading from an Sammy S8+

Did the same, same thing happens... I'm also getting cutouts when phone is in my jeans pocket and bluewave is clipped on my neckstrap now. Maybe the contact on the antenna is faulty??

 

[Darkestred]

Did the same, same thing happens... I'm also getting cutouts when phone is in my jeans pocket and bluewave is clipped on my neckstrap now. Maybe the contact on the antenna is faulty??

Yeah. Could be. I get it if i am anywhere near the head phone jack area. Like if i put my hands on my waist. It's not ground-breaking for me but still a shame.

 

[Karendar]

Yeah. Could be. I get it if i am anywhere near the head phone jack area. Like if i put my hands on my waist. It's not ground-breaking for me but still a shame.

I've participated on the Auris Amplify kickstarter in order to compare... They don't have aptx-hd, but they do have estimated 12 hour battery life. We'll see if the range is better...

 

[Darkestred]

I've participated on the Auris Amplify kickstarter in order to compare... They don't have aptx-hd, but they do have estimated 12 hour battery life. We'll see if the range is better...

Please keep us (me) updated.

 

[srREXed]

I too paid for the Amplify. I’d like to compare this to that. I cup my bt4.2 devices and there’s no issue. Bluewave wants me to send my device to them. I have a feeling nothing will change except they may keep it and send me a refund. Not what I’d like so I’m not bothering to send it in. I find it works great in the car. I just find that it will cutout if I make it. I can reproduce it. I know what to avoid with it (we shouldn’t have to) but I’m going to keep it now that I know you guys can reproduce this.

Also, I will for sure use this device in certain circumstances, it does have a really good sound for what it is. Unfortunately it isn’t EVERYTHING that BW claims it is. The device is a decent device all said and done. I think BW needs to address these issues and create a new version of the GET. Call it the GOT, or maybe the HAD. I can say the volume wheel needs to be addressed, the bt range and connectivity strength, 3.5mm is good, but we need a 2.5mm balanced output as well, and also a gain switch. I think if all that could be addressed, I’d give Bluewave another 120$.

 

[Darkestred]

I too paid for the Amplify. I’d like to compare this to that. I cup my bt4.2 devices and there’s no issue. Bluewave wants me to send my device to them. I have a feeling nothing will change except they may keep it and send me a refund. Not what I’d like so I’m not bothering to send it in. I find it works great in the car. I just find that it will cutout if I make it. I can reproduce it. I know what to avoid with it (we shouldn’t have to) but I’m going to keep it now that I know you guys can reproduce this.

Also, I will for sure use this device in certain circumstances, it does have a really good sound for what it is. Unfortunately it isn’t EVERYTHING that BW claims it is. The device is a decent device all said and done. I think BW needs to address these issues and create a new version of the GET. Call it the GOT, or maybe the HAD. I can say the volume wheel needs to be addressed, the bt range and connectivity strength, 3.5mm is good, but we need a 2.5mm balanced output as well, and also a gain switch. I think if all that could be addressed, I’d give Bluewave another 120$.

Yeah. The volume needs to be repositioned. I always mistakingly pause the music when i turn the dial. The range is weird for me. Sometimes i can get 50 feet no issue others 10 feet is an issue.

 

[PowderLegend]

Just finished a two-hour test of my replacement GET with a brand new ER3XR. I'm happy to report that I didn't hear any hissing. It's still there with my customs and ZS6, but much reduced. The ER3XR sounds wonderful with the GET, and the volume range is just right. iPhone SE headphone out didn't have enough oomph to make the Ety's sing, but the GET drives them no problem.

 

[SuperNovaGoesPop]

ahhh...so I just bought an open box Get from a seller on ebay with a 20% off coupon a few days back. Couple of questions, but how would I know if I ended up with a high gain or low gain Get? Would there be some sort of marking or labeling? And also, does the low impedance cable solve all of the problems of the high gain get with sensitive IEMs and whatnot? I think I would rather have the high gain Get and just grab the cable if that's the case.

Can somebody explain the whole story behind the original Get, the "High Gain Get" sold on their site, and the "Low Gain Get"?

 

[Karendar]

ahhh...so I just bought an open box Get from a seller on ebay with a 20% off coupon a few days back. Couple of questions, but how would I know if I ended up with a high gain or low gain Get? Would there be some sort of marking or labeling? And also, does the low impedance cable solve all of the problems of the high gain get with sensitive IEMs and whatnot? I think I would rather have the high gain Get and just grab the cable if that's the case.

There aren't any markings. Easiest way is to have sensitive IEM's and see if you hear hissing or if the volume can go to an uncomfortable level... Otherwise, if you have really power hungry cans, plug em in to see if the unit can drive them. The impedance adapter makes sensitive IEM's comfortable volume wise and hiss free, so yes it does fix the shortcomings of the high gain. I have a low and high gain on hand to confirm all this. I also agree that if you have to have one unit alone, the high gain is your best bet.

 

[SuperNovaGoesPop]

There aren't any markings. Easiest way is to have sensitive IEM's and see if you hear hissing or if the volume can go to an uncomfortable level... Otherwise, if you have really power hungry cans, plug em in to see if the unit can drive them. The impedance adapter makes sensitive IEM's comfortable volume wise and hiss free, so yes it does fix the shortcomings of the high gain. I have a low and high gain on hand to confirm all this. I also agree that if you have to have one unit alone, the high gain is your best bet.

Looks like I'm good. Mine looks like one of the earlier models from before the high/low designation and should be the same as a high gain model. I can barely hear some hiss with the AKG branded buds that came with my S8, and it's louder than I would have expected...so I'm thinking that its gotta' be it. So far I like this little guy a lot and don't notice any problems. This is a very nice buy and awesome for people looking to use a device like this with larger headphones.

One quick question though...for you guys with newer units that came with the bigger clip and some 3.5mm cables to help mount to larger headphones, can you measure how long the cables are? I'm trying to figure out if I want to order one of those clip/cable sets or not depending on how long those little cables are.