obzilla
1000+ Head-Fier
I have to say, I found the exact opposite. I contacted my dealer who phoned Exertis. 4 days later my V2 cable arrived with a compliment slip from Kris at Exertis and my retailer. Great service.
Also when I originally had issues with my LCD-2s and the V1 Cipher, they addressed it very promptly.
Same goes for when I asked for the large hook/groovy tip pack and again when I noticed an issue between the Cipher and iPhone X.
They took the issue to Audeze US and replied with the solution I posted a few pages back.
All good from my point of view
Will give them another go then. Maybe since you had your dealer liaison with them you had better luck. I bought mine on Amazon, so I have to go through them directly.
How much did you wind up spending on your Cipher 2 cable if I might ask?