- Joined
- Aug 18, 2007
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Quote:
Avoiding of feeding the rumour mill at the expense of the confidence of the average consumer who forked out his hard earned money to purchase the company's product simply does not sound acceptable to me.
Actually, the problem is not how much the product costs. The crux of the problem to me is the treatment that is being dished out to the consumers who have the confidence in the products that are being sold by Westone. Westone's products, besides sounding excellent, also enjoy a good reputation in the industry due to it's very good customer service. I could easily have gone to Ultimate Ears for their customs, but I didn't; simply because I am confident in Westone's products both musically and well as the way they do their business. As plesed as I am Westone's excellent turnover time to my RMA, I am also disappointed in them evading my question as to how the fault occurred. Their action do not inspire confidence in me as a consumer. And because I am a paying customer, I firmly believe that Westone has an obligation to not only me, but also the rest of the paying customers in this forum.
Hey, I'm just speculating. If that's not good enough then write back to them with your concerns and ask your question again. I still don't think they or anyone else is obligated to give more detail than "It broke and we fixed it, sorry it happened." Would it be nice to have a more detailed answer? Sure.