I've not had a reply for around a month now, it's hit or miss.
I get a similar standard reply if I chase an unanswered email then when I reply laying out the absurdity of the situation and ask for a clear update - more silence.
I've asked what I'll find if I pop down there tomorrow, if I do decide to pay them a visit and it's an empty office you can bet im going the small claims court route out of sheer principle.
If anyones got a spare £75 - £150 then do what I'm considering and take them to court for the outstanding products value and loss of earnings for the 12 months plus of emails. Got to be a few hours worth of time there and some of it during working hours, my rate is £125 per hour so I guess that would make it worthwhile on its own for me.
I got my PM6 and wrote to Kieran about the Air which still is MIA... Never got a response back. Is it worth fighting for £90 worth of goods for me? Nah... But I get others are in a much lousier predicament.