[Tooros]

Regarding the PM6 i would advise against but that's just my personal choice.




Buy Dunu and be happy.

Because you like, or dislike, the pm6? Sorry. I read it both ways.

 

[Karendar]

Regarding the PM6 i would advise against but that's just my personal choice.




Buy Dunu and be happy.

Even if the PM6 is good, I have no more patience or empathy for trinity.

 

[Walderstorn]

Because you like, or dislike, the pm6? Sorry. I read it both ways.

Really like but i wouldn't wait as long as you guys waited. As good as it may be (for the price - disclaimer) i would've have escalated a paypal/credit card complaint by now.

 

[Numpsy]

mass-produced in China

The numbers of received PM6/Hunter seems a bit small to count as 'mass produced'

Buy Dunu and be happy.

Anyone got any experience of how the DK-3001 compares to the Trinity stuff?

Even if the PM6 is good, I have no more patience or empathy for trinity.

Out of interest, did you ever hear back from that Hunter seller on Amazon?

 

[LunaTikEDM]

Happy to see Jake got crapcanned. I know it's harsh but he lied to me for months so he can go choke. Don't care about the future of TAE anyway.

Hate to say it, but I agree. He's been awful and led me on since the start of my order. Not interested in following Trinity anymore, this is my first order from them and first time that I've ever experienced such awful awful customer support and purchasing experience.

 

[Intensecure]

We should welcome Daniel @dnun8086 (last seen June 1st) to the thread if he wants to get involved.

Sometimes things under your nose go unseen...

 

[Karendar]

The numbers of received PM6/Hunter seems a bit small to count as 'mass produced'



Anyone got any experience of how the DK-3001 compares to the Trinity stuff?



Out of interest, did you ever hear back from that Hunter seller on Amazon?

Nope, never got a reply back... But I'm pretty sure he has stock.

 

[OldDude04]

Happy to see Jake got crapcanned. I know it's harsh but he lied to me for months so he can go choke. Don't care about the future of TAE anyway.

Hate to say it, but I agree. He's been awful and led me on since the start of my order. Not interested in following Trinity anymore, this is my first order from them and first time that I've ever experienced such awful awful customer support and purchasing experience.

Guys, you might want to consider that Jake was simply towing the company line, as told to by those making the business decisions. I will only say this: The likelihood of the company only having one person be entirely responsible for customer service with no oversight whatsoever is extremely low. Much lower considering how much was posted about that poor customer service and those lies in this thread for anyone at Trinity to have seen what that lone individual was doing to their company. Take what you read in that email with a grain of salt.

 

[bjaardker]

First, I think people need to read a bit closer. Jake hasn't been fired, just removed from customer facing operations. They probably have him boxing/shipping stuff while Kieran answers correspondence. So everyone's cheering and condolences about him getting fired are misguided.

You replace the head of the company, and blame the only other person anyone really knew about, if a company makes these sort of decisions, I simply cannot trust in their quality anymore.
I will send back both the Air and the PM6 within the 14 days to get my full refund. What a waste of everyones time.

I don't think you'll get a refund on the Air. It's a kickstarter "reward" and they've been pretty clear that they aren't refunding kickstarter and indigogo crowdfunding.

 

[Karendar]

First, I think people need to read a bit closer. Jake hasn't been fired, just removed from customer facing operations. They probably have him boxing/shipping stuff while Kieran answers correspondence. So everyone's cheering and condolences about him getting fired are misguided.



I don't think you'll get a refund on the Air. It's a kickstarter "reward" and they've been pretty clear that they aren't refunding kickstarter and indigogo crowdfunding.

Where there's a will, there's a way.

 

[majo123]

Guys, you might want to consider that Jake was simply towing the company line, as told to by those making the business decisions. I will only say this: The likelihood of the company only having one person be entirely responsible for customer service with no oversight whatsoever is extremely low. Much lower considering how much was posted about that poor customer service and those lies in this thread for anyone at Trinity to have seen what that lone individual was doing to their company. Take what you read in that email with a grain of salt.

I was thinking along the same lines , he could have family, kids responsibility sometimes people have to do what they don't want too.

The ones responsible are owners and directors pure and simple.

 

[bjaardker]

Well I have a will.. and you better believe that I'll be trying to return them. At this point I have no reason to stick with the Airs since there are multiple devices out there at that price point doing the same thing.

 

[OldDude04]

I was thinking along the same lines , he could have family, kids responsibility sometimes people have to do what they don't want too.

The ones responsible are owners and directors pure and simple.

Exactly. I believe that we will most likely never know 100% of what happened. We will just be given the official information and other's conjecture, and then be left to surmise our own story line.

 

[Kundi]

Probably had to throw somebody under the bus. I'm sure its only a matter of time before the jays get rid of gibbons too.

 

[alfitz]

Email kieran. I had the same situation and they quickly refunded the A-D order when I explained that I didn't want the Master.
kieran@trinityaudioengineering.com

I should've mentioned that is the email I've been contacting