It was, after all, only heresay (we get to blame you as the originator right?

), so they are by no means obligated to give any sort of extra gift. Though I will contend the Icarus 1 code was created as an apology for the delays 2 months ago, not the subsequent lying. They do have a right not to give out any extra stuff since they never said they would, though, so there's that. As for the losses....I don't think you really need to guess. If their profit margins weren't razor thin before, there's no way they aren't now. Needing to spend so much time sourcing a new supplier meant they were burning time to actually produce things. And in business, time does equal money. Whoever's doing the accounting for Trinity Audio probably has a very deep crease in their brow now that wasn't there 5 months ago.
I do still wonder what these special privileges are. I think it was mentioned at one point that there's essentially advanced notice or something for sales and new products, but that's probably old news; besides, that seems to apply to basically anyone who's ever bought something from Trinity and is on the email list anyway. Someone suggested that early notice of the Icarus IV pre-order was a thing, but like I said, that just went out to anyone who's on the Trinity mailing list.
Wow, USPS near you totally sucks balls. They're pretty good near me, haven't had any issues as long as I didn't have them delivering to an apartment mailbox. Cuz when that happens, those people doing my place (moved out of there now) apparently just don't know how to read numbers.