I think it's the failure of Hidizs. Amazon did send a replacement immediately. They have always been the gold standard in customer service.
I received the Hiby R3 two days after placing the order. The screen protectors (front and back) have already been installed at the factory. The R3 is a great DAP.
I received the Hiby R3 two days after placing the order. The screen protectors (front and back) have already been installed at the factory. The R3 is a great DAP.