@MOONDROP @Softears
@shenzhenaudio
@koudairanger
By the way, If anyone trying to
order IEM from Shenzhen Audio, I’d find an alternative now. Consumer advise.
They shipped my Moondrop blessing2 Dusk order by infamous “4px” the world’s slowest/unreliable delivery carrier and said, “if you didn’t get it in a month, let us know”. That 4px usually throws packages without any updates to your doorsteps, so the package could stay there for days or get stolen without you even noticing, guess what’s gonna happen if that really gets stolen? My guess is “the record shows it got delivered, if you have any other questions let us know.”
They seemed don’t care much about you paid money to them, whether you get actual Item to your hand or not.
Shenzhen audio used to ship with DHL but it seems like they are going cheap. Most of Moondrop/SotfearsIEMs are handled by Shenzhen audio, but you can also find from HifiGo, and third-party alternatives with delivery guarantees, I’m not sure if they ship witH DHL, but nothing can be worse than an expensive IEM to be shipped by 4px.
Now I have to check my doorsteps for continuous endless days 1 month or more, twice a day, in a hope that the package securely placed near doorsteps, without any guarantee. That action & effort & time & energy, alone cost me more than the money I paid.
Sure I can open a dispute with my credit card company, but that’s another time/effort, and if the record shows delivered, I will face in unfavorable judgment even from credit card companies. 4px is that terrible.
Using 4px for $5 ear tips, or even $79 Aria? OK understandable, cost management, but something that costs over $300? You are now undercutting your brand goodwill value. Being Cheap for those is not a smart move.
I’m pretty sure any headfiers or any human would like to experience this, “placed RS10, for $2k USD, and then seeing shipping notice with 4px”, you can shoot any emails to them, the response will be” sorry, we can do nothing because it’s already shipped by 4px. Sorry(not really) (Copy & Paste template: If you have any other questions let us know.”)
From someone accustomed to SONY high-end quality, My advice is high-end does not mean the product itself, but also the whole experience from the website, payment settlement, post-sale services. Customer is not your babysitter, it's you providing service, not customer providing service to you, why the customer needs to frequently check the doorsteps, why the customer needs to open dispute to the credit card company, why the customer needs to exchanging useless email with you, that's all but time and energy, not money. The customer does not provide service to the dealer.
Great job Shenzhen Audio
I will never use this authorized dealer again. I don't care about those in-shop credits, getting expensive IEM with 4px is just unacceptable. I'd rather pay $30 extra from somewhere else.
Sorry *not really*
You are done, *Copy and Paste* If you have any other questions, let me know.