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The technical part of this fiasco is not relevant here IMHO.
Woo is selling a commercial product and at top tier prices no less. They should assure good aftersales regardless of the fact that the item is under warranty period or not. They could've simply asked John to ship the amp to them and charged him a fair price for the repair; which even if not ideal would've still been face saving. But the blaming nonsense and the blocking antics puts the company under a very bad light. I mean what were they even thinking?
I still hope that they realise that its never too late to apologize. Any problem in this world can be solved with a good healthy attitude. Admit your mistake and move on. Doesn't get any simpler.
good CS for a broken product isn’t a great way to go either. Anyways I’m just interested from an engineering perspective. No stake in the CS problem.