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DO NOT buy from this company.
They are a TOTAL scam.
I purchased this deal 2 hours ago and then contacted them to cancel it (2 hours later).
They told me absolutely not and that they need the "president" to do it. I asked kindly to email the "president" and got no response. She was rude, not helpful and acted childish.
Are you kidding me!
IF I don't get a refund issued in the 48 hours I will file fraud with my credit card company.
Head-Direct is a company that has bent over backward to please it's customers, even at it's own loss of profit. If you spent weeks investigating what you wanted to spend your hard earned cash to buy something that would give you gobs of joy, I don't understand why you would want to cancel an order that you just placed an ordered two hours prior.
I have been in the business 30 years and have come to the conclusion that anyone who posts is CAPs, is immature or young. How old are you?
Instead of slandering a company that has a proven tack record of exemplary customer service, why don't you post exactly what transpired?
You know that it is currently CES and in most companies, the only one that can OK a refund, without you even getting the product in the first place, is the owner or chief cook and bottle washer.
You made a rash decision and now want to snap your fingers and have everybody cater to your wishes. Something tells me that you did not handle this situation professionally,
Instead of posting veiled threats, why don't you post what actually transpired, so others can get a get a clear picture of what happened. Instead, you went off the deep end, started making threats and put all of those involved in defensive mode. Honey and vinegar theory.
Why did you cancel the order 2 hours after placing the order??? Companies are not here to lose money and if you did your homework before placing your order, none of this would have ever happened. You'll get your refund, but everybody is at CES and if the only person that can issue a refund is at CES then you'll have to wait one day. Do you think that calling a company that has a proven track record, a scam, what do you expect to get by this?. Patience is a virtue.
Threatening to file a claim with your credit card company is like a 5 year old holding their breath until their face turns blue. It's obvious that you have not been around that long (age wise). Just take a chill pill and I'm sure that Head-Direct will do what it has to do to make you happy. But not during CES week.
If customer service acted childish, then I'm sure that you said things and made threats that backed them into a corner after trying to appease you.
I have spoken to HD's customer service and have had nothing but excellent results.
Calm down. You'll get what you want.
