sayh
100+ Head-Fier
- Joined
- Oct 14, 2010
- Posts
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- 16
Is this recall for US only or a worldwide exercise ?
The HE-400 has been very reliable and we expect that will continue. Our focus here is to get back to the great sound HE-400 owners enjoyed. As it has here, HiFiMAN will stand behind the product and take care of any problems that might arise.
Peter
I'm in two minds whether to return.
'coz it is not really a bugbear to me as the treble spike does not happen often for me.
I've been playing games and listening to music and watching bloomberg for the past 3 days (almost 12 hrs daily) with it and I have only noticed at most 3 spikes. Very very short.. .and hardly noticeable if you are not focusnig on the details.. It is more of a very short 1sec (max) ringing sound than an irritating noise.
Of course, i'm just lazy to return and have to pay for the shipping and wait for the new phones that might just be a repaired version of the phones I sent in.
1) Hifiman is reimbursing all shipping costs for this particular replacement recall thing
2) You will always get a fresh pair, not a "fixed" pair when you do replacements with them I think
One question though, however stupid it may sound.... they are asking us to send headphones back without ear pads, cables etc. So, am I supposed to remove the stock ear pads and cables and then send the headphones back?
...ship your item without accessories / box such as ear pads and cables...
Definitely don't remove them just because I did since I have a history of being completely wrong and I could have very well misunderstood the e-mail:
Could it be that maybe they mean extra accessories? Like velour pads and non-standard cables? Stock pads and cables aren't exactly accessories.
So if we order now from a retailer like Moon Audio would we be likely to get an r2 pair?